A few weeks ago, we received a letter from Secure Horizons claiming that my 93-year old mother owes $528.00 in premiums. The letter did not state what the premiums were for. As I have medical POA for my mother, I called the company immediately upon receipt of the letter in an attempt to resolve the matter. I was told by the rep that even though we had cancelled my mother's dental gold plan almost 2 years ago, we are still responsible to pay the $32 monthly premium even though she had not received services. In other words, they are refusing to release my mother from the plan even though she no longer wishes to continue her dental insurance. The dental carrier claims they had never received any cancellation request from us, which is untrue. When I asked why they took almost 2 years to bill us for the $528, the customer service rep couldn't answer me, but instead responded by screaming. I also explained to the rep that since we didn't utilize their services, we owe them nothing. Any other reputable insurance company would have sent notice of cancellation and/or request for payment much sooner than 2 years, and the matter would have been cleared up almost immediately.

To make a long story short, both Secure Horizons and United are continuing to harass my elderly mother with phone calls and letters. I called again yesterday afternoon and demanded that they immediately cease their harassment and unprofessional shakedown tactics as they have no basis for their claim.