Hello to all! First, I would like to explain how awful Self Storage tenants have to undergo terrible situations while having their personal, prize possessions and valuables destroyed or even in some cases stolen. A few months ago, there were many complaints that the merchandise of tenants were being taken. As the days pass, certain employees seen units which were to suppose to be locked and secured were actually found open without any locks. Valuables such as plasma screen TVs, LCD Monitors, computers, stereo systems and other electrical appliances. Peoples' personal equipment such as hard wood floor buffing machines, mechanic tools, construction tools to name a few were also taken.
Incidences like these should not occur at a well, secured storage facility. Plenty of times, tenants come to complain of these issue to the property managers as well as the district manager. Frequently, the same results occur...Nothing! I wonder if the property manager and district manger have anything to do with this terrible act.
As far as the employees, they disoriented, tired and confused. They never have an answer or reason for the discrepancies found in tenants units. Tenants have heavily and constantly complain about mice dropping and mice nest. At one point, I overheard a customer complain that her important documents such as birth certificates, diploma, rent lease, and degrees were used for nesting grounds for rodents living in the Zerega site. Once, she went to her unit to find a litter of newborn mice were huddled in a small corner of a cardboard box which contained her papers. When the property manager was notified, nothing happened. All she got was a sorry and a box of baby mice, and shredded documents with mouse feces.
Certain employees are faced with long exhausting hours. Usually there will be at most two employees on the premises. The property managers hardly do work. They are too busy trying to find ways on how to steal tenants merchandise. The District manager is very racists. She favors whites and lighter complexion latinos. She does not like spanish people especially dominicans and ricans.
Simply to say... There are other self storages in the Metro Area that would take customer and employees needs into consideration.