In 3 1/2 years bed had 4 BAD PUMPS and now I have to pay for another. This is the FIFTH pump and it cost over $ 100. THIS JUST IS NOT RIGHT

The Xmas gift that never arrived... I purchased an expensive select comfort bed a few weeks before Xmas and was told that I would get it by Xmas. I was also told that someone would call me within 7-10 days with a delivery date. I called the store after two weeks and was told 3 times to call the delivery warehouse. I gave them the benifit of the doubt and gave them a few more days. On the 3rd week I called the warehouse to ask when they would be delivering my bed and was told that they attempted to contact me, which they did not that my bed would now not be delivered until 12/29 and if I wanted my money back in which I paid in cash, that I would have to contact customer service and they would send me a check that could take 5-7 days to receive. OMG.. I am so unhappy with this service. 10 min to take my money but 5-7 to get it back. Nobody attempted to compensate me for my inconvience nor did after complaining to the sales guy did he ever return my call. I had to escalate to the corporate office. Talk about terrible service!! So as you can see. I am totally pissed off right now and if I have to write a bad review everyday I will.

Just a little bit of help for those of you with a problem with a new SC bed. I ordered it, I hated it and was stuck for 30 days. I tried to get the email address of the CEO, Mr. William McLaughlin, but it was cleverly hidden in the corporate website never to be unearthed. But thanks to a creative mind, I found his email address and got rid of the piece of crap earlier than they were insisting I would have to keep it for. They didn't budge on the shipping and they have you because any other method, short of driving it to MN. (by the way not where it came to me from) was better than double the cost of their RMA number.
But I have a new bed and I am sleeping like a baby.

I had tried the old corporate trick of first name followed by a period and the last name and that didn't work. I got to thinking about corporate charity donations and hit paydirt.

Mr. William McLaughlin CEO email address is frank.milano@select comfort.com. Hard to believe the deceit here but I got a phone call response within one day of sending the email and the money was refunded within 2 days of receipt of the bed in MN.
I remain wild about that experience and will be glad if this email broadcast generates tons of ticked off people to email him. SC deserves all the nasty letters they get for their unscrupulous tactics.

I am not one to complain but found that I am in a situation where in my opinion there are unfair business practices, lack of customer service and false advertising in place with Select Comfort. My wife and I decided to purchase a sleep number bed as we were told by many people they were the best! We found out we were pregnant and the sleep number bed would may help her sleep better during her pregnancy.

We purchased a bed in Paradise Valley Mall (Arizona)and all seemed well. We ordered, we were told that if we did not like the bed no problem! We had 30 days to exchange or return and we thought that was great! What we did not realize is that we may have initialled some fine print that stated "limited edition and specialty beds are exchange only and you only get a one time exchange in addition to a $200 charge to exchange". We were pretty confused as when we were initialing our paperwork, the sales person was speaking to us and almost seemed as if to divert our attention away from that clause and never explained that to us. Just that that we could exchange or return as advertised. We ordered a limited edition bed but unlike the other regular models, this was not in the showroom to test out. We were sold on the fact it was better then one model and just a bit less then another and if a mattress pad was added (for $300), it equaled the next model up. We slept on the bed for two weeks, spent nearly $2000 between the bed and accessories and was told after going back into the store for exchange "just callcustomer service and I am sure they will help". Well, after getting extremely frustrated with the lack of customer service and inflexibility, I asked for the CEO's e-mail and sent an e-mail to Mr. Bill McLaughlin, President and CEO of Select Comfort. What upsets me the most, is the they say you can not return a bed that is not readily available in theshowroom and there is a one time exchange with a both a $159 home delivery charge and a $199 exchange charge (total $358). After not hearing back from his office, I called and had to leave a message for one of his "CEO Assistants". After playing phone tag with two of them, one of his assistants named John and I connected. We spoke and he said he would look into thecustomer service issue but he could not do a thing for me aside from waive the $159 charge which leaves me paying $199 for any exchange. Basically, I received the same stonewall I received in customer service where he was inflexible and uncaring attitude really upset me. After asking to speak to Mr. McLaughlin, he informed me that Mr. McLaughlin does not take phone calls. In my opinion, something is wrong when a CEO of any company will not speak to a customer. He stated that maybe we should exchange for a bed that is in theshowroom . The issue I have is that the other beds are more then double the price of the bed we were sold. My opinion is that this is their version of a classic bait and switch. They bait you into buying this limited edition bed, do not allow the return like the beds in theshowroom and force the customer into purchasing a more expensive bed later on. Although this does not meet the classic definition of bait and switch as it does not happen at time of purchase, the end result seems the same to me. After researching online, there seems to be hundreds of posts on a multitude of different websites regarding their policies and procedures and it seems we are not the only ones that were misled or upset with Select Comfort business practices.

Update: I did speak to a Howard from the CEO's office today as I finished writing this review and have the same story. Lack of empathy and inflexibility. He defended their position on this matter tooth and nail without taking any of my comments into consideration. We are now stuck with a bed that is not comfortable and we do not want to put any more money in SC's pockets.

I have had the Select Comfort King for 5 years now. I like the bed. It has worked well for me until recently. Now, it leaks air every night. It leaks down faster if knowone is in it. That doesn't make a lot of sense to me but that's how it is acting.
Does anyone know if it can be fixed? I'll put a tire patch on it if I have to. Guess I will tear into it and see what I can find.