Select Comfort
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Category: Home & Garden
Contact Information Hawaii, United States
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Select Comfort Reviews
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July 2, 2008
Terrible experience
Don't waste your time or money on the Select Comfort Sleep Number Dual Chamber BED!!! We've had problems with our bed since the day of purchase. We complained immediately for them to send a "new foam insert". They sent a flimsy one inch piece of the cheapest lowest quality foam rubber I've ever seen. The foam rubber used in packaging items for shipping is better than what they sent us. Within two months it had gone completely flat. The result is THE ENTIRE CENTER OF THE BED IS A DEEP ABYSS with no way out in sight.
The entire center of the bed looks like a sink hole. Nothing we have done has helped. Their customer service people are very snicky. BE WARNED!! They said the new insert would fix the problem. We believed them. By the time the insert arrived, the return warranty had expired. NOW WE ARE STUCK WITH THIS HORRIBLE $3, 000 BED!!!
Out of the generosity of their hearts, the company offered to allow us to PURCHASE a single chamber mattress. The cost for the single chamber was $300 with shipping. Then they told us we'd have to purchase another pump because the "hose connections won't fit" -- another $300.
To sum it up, THEIR WARRANTY is not a warranty at all. You purchase a fine quality bed but they replace the parts with seriously inferior parts that don't fit and don't offer the same support.
Don't waste your money. The inexpensive airbeds at Cosco are better!! We wound up rolling the Select Comfort into a box where it sits today. We paid another $400 at Cosco and got a really nice adjustable airbed. AND IT WAS $2, 600 LESS.
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June 5, 2008
Sleep Number
The Sleep Number bed is horrible. It is a $2000 air mattress! We have had it for 2 years and of course, the mattress started losing air. The warrenty is only for 2 years! The zipper broke off too!
We were duped!
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May 16, 2008
Terrible service, awful warranty, shoddy product
I just had the WORST customer service experience that I've had in a very long time. One would think that you're buying a quality product with good service since the Sleep Number Bed has such extensive advertising about their excellent product and warranty. Forget it. The warranty basically does nothing after 2 years when your bed stops inflating and you find yourself sleeping in a puddle of fabric in the middle of the night. Then you call Select Comfort's lovely customer service representatives who give you conflicting advice, tell you that you must wait 2 days before sending in your defective product and, the best part, that you have to pay hundreds of dollars to have it fixed. Oh, and if you send in the wrong broken piece of the bed, the charge you 100% and you get to have more conversations with the rudest customer service representatives in the U.S. They make the Post Office feel like the Ritz. So, think twice before you buy one of these beds. You'll be married to these jerks for years to come. And you get to sleep on a glorified air mattress... awesome.
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May 12, 2008
No follow up service
I am disgusted with my Select Comfort sleep number bed. I paid over 8, 000 for it and it will not retain the pressure it is set at. Noone will come and fix it, expects me to fix it myself with instructions on the phone, and to replace parts myself. This is totally disgusting for the amount of money we spent. Someone should be able to come to the house and fix it for me, it has never been right since I bought it 8 months ago.
Is there nothing that can be done legally for purchasing something that has never worked as advertized?
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March 24, 2008
Terrible service!
My wife and I purchased the queen-sized 5000 (I believe) with the dual-chambers just about a year ago. Both of us now have been battling sleepless nights on some occasions; but, mostly waking up with sore backs, necks, and shoulders. I've never had so many problems with my neck and back as I do now. I work out on a regular basis with core-strengthening exercises (back & stomach) and I still battle with unexplained soreness. We go to bed feeling fine and wake up feeling like a truck hit us!! How do you explain that? We've tried all sorts of different pillows.
We have been seriously questioning the claims made by Select Comfort and are beginning to kick ourselves over the investment we made on this bed (about $2, 500). Not only did we rely on Select Comfort's testimonials (shame on us!), we also relied on neighbors who actually own a Sleep Number bed. I don't know how long our neighbors have owned their bed; but, probably not long. It only makes sense from what I've read in other complaints that once you 'find your sleep number, you set it and forget it'. Baloney! I'm still trying to find my sleep number! I've also question the operation of the compressor system. I've noticed many times when trying dial down the number, the compressor barely releases any air and then turns on for more air!? And the same goes for dialing up; we've noticed that the compressor sometimes actually releases more air than pumping it in the mattress. The mattress now has our body impressions where we both sleep and the idea of the multiple air chambers fitting the contour of your bodies thus relieving pressure points is a bunch of crap.
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March 19, 2008
Poor product!
I purchased a select comfort bed in the year of 2001. Between 2001 and Jan 2008 I had to replace the air pump four times, and two air chambers. Although under a prorated warranty ( 70 Percent during my problem period), the air chambers cost about 50 each and the air pumps are over 150. I have also had to sew my mattress seam back together by hand to keep the zipper from becoming unattached. The air chambers can fail due to O-Ring Failure, cracked plastic air-intake nipple, rubber seam failure or air hose connector malfunction.
One needs an experienced pit crew to keep this bed system in operation. The bed sleeps good except for the dreaded trenching effect. That's where one person slides into the other sleeper because one person chose a lower sleep number than their partner.
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February 2, 2008
Scam and cheating!
I hate this bed. We purchased the Sleep Number bed several months ago and I was out of the country when it was delivered so I missed the 30 day return window. I set the number at 50 when I go to bed and wake up in a couple of hours with it being too soft or too hard. Sometimes it's 70 and sometimes it's 35. I have a back and neck ache every morning. Now I'm stuck with a $1600.00 bed I'm gonna be paying for for years.
Thanks for nothing, Sleep number!
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September 6, 2007
Poor quality product!
As above, we also took a two week vacation during the return period, so we weren't able to make a solid decision about returning this bed. From the first night of sleeping on this bed, I wake with a back ache, contrary to what they claim. Before this we slept on a cheap camping air mattress, and never had a problem. I don't know what the problem is, but I do know I'm tired of waking up with a back ache. I know people who love theirs, but it's not working for me!!!
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July 19, 2007
Pickup of returned mattress
I'm returning this mattress because it's very uncomfortable, and I called on July 2 to arrange pick-up. They "can't" pick it up until July 29. For $199, I would think they could make a special trip. That $199 is supposed to include the cost of taking the bed apart, but because I didn't want to spend a month on an inferior mattress and was able to get a new mattress right away, I bought a replacement mattress and therefore had to take the bed apart myself, and now it will be stacked around my apartment for a month.
When you look at the bed, don't let the sales person turn on the thing that makes it adjustable and the vibrating stuff. She had me sitting up in it for 15 minutes, and I was too stupid to realize that I really had no idea how comfortable or uncomfortable it really is. If you have two chambers, it slopes toward the middle of the bed. I'm told that doesn't happen if you only have one chamber, which defeats the whole purpose of having a choice. They also tell you, after you've bought it, that you should have at least three slats on your bed frame, and I didn't, but I'd never have bought the thing if I'd have known I was going to have to modify my frame.
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May 25, 2007
Lied about finance charges during promotion
Well I't seems i'm part of the so many unhappy and complaints about GE Money Bank. Me and my wife had purchased a bed from the store called Select Comfort in 11/05 for the amount of 2,100 dollars and were given a 18 month free of finance charges. The finances charges were not to be added or charged by GE Money Bank until the promotional period was to be over in 5/07. Well to my surprise I'm not sleeping so comfort in this bed anymore, to my surprise after paying 100/200 monthly this months statement came in and expecting to be at the ending balance of 800$ we were finally happy to be able to pay it off with our income tax but we were shocked to se that our balance had jumped to 1,500$ as you can imagine this but me in a up roar. I've called GE money Back and well it's like talking to and scratched record player getting the same answer from everybody, from customer service to supervisors - well the finance charges had started since day 1 and since the balance was not paid in full before the ending promotion date that it would be added on at ending period, but in the mean time here we were thinking that the finances charges were not going start until the ending period like we were told by the salesperson al Select Comfort sleep bed company. GE Money Bank is one off the most rip off banks that i have ever done business with and will be the last time i ever do. They were at no help, they are not an bank you can go to-just over the phones probably hidden in some warehouse or abanded office, but by word of mouth and other means people should be warned about select comfort and ge money banks practices on how they do business and how they do not help the customer at all.
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