We just spent our first night on our new bed. We chose to set it up ourselves and while the set up was simple, we did encounter a few problems. We have an expensive wooden 4 poster king size frame with a center board. Our bed came with a king size coverlet for the foundation which will not work with our bed frame. We need 2 twin XL coverlets. The foundation is in 2 pieces, why not the coverlet? We also did not receive all the foam which is placed on top of the air bladder. I called customer service this morning and waited 10 minutes before I was able to speak with someone. I explained the problems and was told the missing foam would be sent and should arrive in 7 to 10 days. The customer service rep. agreed to exchange the coverlet and then told me I would have to pay the UPS charge to ship the old coverlet back. I then suggested he could have his $5000 bed shipped back and the UPS charge disappeared. I asked if UPS would pick up the old coverlet and was told I could take it to a UPS store or pay $10 for UPS pickup. I live 25 miles away from the closest UPS store. Also, I set my side at 60, my husband at 45, when we woke, my side was 45 and my husbands was 25. I have just finished reading a LOT of testimonials that are not complimentary of the bed or the company. At this point, I have to agree with the poor customer service comments. I am still on the fence about the bed. Hopefully I have not made a $5000 mistake.