I bought a king-sized "Sleep Number" bed in 2006 on QVC. This bed is sold in malls all over the U.S. as "Select Comfort." QVC gets them in mass at a discounted price and then can pass the discount on to the public. I do not hold QVC guilty for the way I, and apparently hundreds, or thousands of others have been treated by Select Comfort. However, as a long-time, regular customer of QVC, I would ask that their buyers go on the internet and read all the complaints against Select Comfort and the horrific treatment by Select Comfort of the people who had spent a great deal of money on these cheaply made beds. In my case, it began as a simple failure of the LCD display on the wired remote. It quit working, so I couldn't tell what number it was on. I called Select Comfort to ask about getting a new remote. They told me I would have to buy a new pump, as the old wired LCD (only 4 years old) was discontinued and that I would have to purchase a new pump and WIRELESS remote. I thought this was all covered in the warranty. The warranty is essentially WORTHLESS! I ended up paying $150 for a new pump and wireless remote control. The pump was identical to the one I have that was still working; however, Select Comfort told me I had to buy this new pump. When I unzipped the cover on the bed in order to remove the tubing from the old pump and put in the tubes for the new pump, the cheap, plastic zipper that closes the cover around the bed broke! (It's happened to a lot of people ... I checked on the internet.) When I called to tell them about THIS problem, they THEN wanted $249 for "my" 36% of the cover, and they would cover it at 64%. If you do the math, that means that cheap cover with a plastic zipper cost nearly $1, 000!!! I am not much of a seamstress, but I think I could probably MAKE a better one for under $25.00!!! And I certainly would not put a cheap, small plastic zipper on a nearly $2, 000 bed!!! Just wanted to warn anybody who might be considering buying this expensive piece of junk! I live in DREAD of the NEXT problem I will have with this bed. At some point you have spent enough money to buy a Mercedes Benz!!! I will just quit and buy a well-made conventional mattress. But I sure hope I have enlightened some people NOT to enrich Select Comfort anymore by buying their horrible beds!