A horrible bed! At 28 years old I should not, and have not ever had regular back pain, until i slept on this bed. there is a 30 day money back guarantee, however the salesperson told me "it will probably take at least a few weeks to get used to your new mattress". I took me a week to get around to setting up my bed, I work 7 days a week, so by the time the "getting used to phase was up, so was my 30 day money back guarantee period. I called the company after about five weeks and was told by two different people there was nothing they could do about the "sleep number" changing on its own, the sloping to the center, or my general discomfort. I asked to speak to a manager, who was an arrogant, impolite jerk who had no desire to help me. In the end they sent me a thin foam pad to solve the problems... needless to say this did nothing! I have since called them so many times that i have finally got them to send me a new zipper something or other mattress. this is a horrible bed and would not advise anyone purchasing it. I wake up with back pain every morning, have to adjust my setting every night, and wake up on the wrong side of the bed every day. It is an air mattress, the same thing used for camping with an air pump attached to it and some cheap foam covering it. I feel like an idiot for not realizing i was spending thousands of dollars on an air mattress. Seriously don't buy this bed!

I purchased this bed for about $3, 000 two years ago and already, the foam topper that sits above the air chamber has a large (approx. 10 inch long) hole in it and several smaller holes all over it. Also, the foam piece that sits between the two air chambers is compressed and so the middle of the bed has a sunken spot, which is very uncomforable. In addition, the display on the remote has already gone bad. First I went to the retail store to show them the pictures I took of the holes and brought the remote for replacement and they could not help me...they referred me to the 1800#. When I called, they would only cover a portion of the cost to replace these defective parts. I waited 7 weeks and the parts never showed up. When I finally called, they told me the order never processed and they had no reason why. They would not do anything to make up for this error, I asked if they could expedite the shipping, maybe 2-day FedEx and they said NO, they only use UPS Ground. I then asked if they could remove the $8.95 shipping cost from my bill, since in 7 weeks they never shipped it and they said NO. This is a terrible product with terrible customer service. When you open the bed and see the cheap parts (e.g., thin airy foam topper over vinyl air mattresses), it's clearly not worth the money. I do have pictures on my cell phone for proof if you need them. But I'm not sure what if anything can be done to help the situation. I just hope this spreads the word to others NOT to buy from this company.

This company should be put out of business. Please do not trouble yourself with this company. We purchased a Sleep Number 5000 on July 20, 2008 along with 2 pillows, and a mattress pad. We did not receive our bed until August 15, 2008. We were told delivery would be within 7 - 14 days. When they finally arrived to set up our bed, they informed me that the legs and headboard brackets were not on the truck, and that they would have to put the bed on the floor, and order them. Once they arrived, I would have to call customer service, and schedule a time to have them come install them. In the meantime, we had to use our new bed, on the floor, pushed away from the wall so the pump could be used. We have an infant, and it is very hard, and uncomfortable to get up and down off of a bed that is on the floor holding an infant. Especially for my husband who has had back surgery. So for the first 2 weeks, we were not feeling any benefits from this bed.
Finally on August 29th, they came back and put the legs on. That morning, in anticipation of the bed being taken apart anyway, I washed all the bedding, including the new mattress pad. After spending $299 on a mattress pad, you would expect it to last. Not so with this one. It started coming apart, and this was the first time it was washed. My husband called, and they agreed to replace it, but would not refund our money. I still have not opened the new one. I feel like we should receive a refund. I do not want to have to pay $299 for something that is so cheaply made and going to fall apart. All they will say is that they have a no refund policy.
Now, back to the bed problems. Even with the bed at the proper height, we have not been able to notice that it is helping. My husband has been waking up feeling worse than he did with our old innerspring mattress. When inflated all the way, it fills as if you are on a bubble of air. When you adjust it to find your sleep number, you fall into a hole, and can feel the plastic foundation below. You have to constantly adjust your sleep number to the position you are laying in. If you are laying on your side, and roll to your back, the number will change.
After deciding we did not want to pay all this money for such a horrible bed, we called to return it within our "30 Day Trial". Well folks, guess what. They never tell you that when they say the trial is risk free that they are full of it. When you call for a RMA number, you are informed that you are responsible for paying return shipping, or for paying for a pick up. And get this. They charged us $149 to deliver and set up, and take our old mattresses and dispose of them. They are charging us $200 to pick them up. OMG! Why is it more expensive for less work. I mean to pick up you don't have to dispose of my old mattresses again. I have looked through all of our paperwork, and nowhere does it state that we will be charged for return shipping should we decide during the trial that we do not like the bed. I did, however, finally find that statement. It was in the book that the delivery men left called "Welcome to Your Sleep Number Bed". Wasn't it nice of them to leave me the complete return policy, after delivery. We won't even go into the fine print on the warranty and how it is all prorated. So don't even let the 20 year warranty fool you.
Needless to say, I would not recommend anyone purchase a Sleep Number bed. Your money would be better spent on a traditional mattress.