The same thing happen to me today. I spent all day on the phone and spoke to three different people who i could barley understand. when i called i kept getting a to many callers in line Automated message and then the phone line went dead. I kept calling and calling until it said i was the 56th caller in line. I waited on hold for 20 mins.
The first person i talked to in the morning told me that my money will be refunded and my "member ship has been cancelled" and no other funds will be taken from account. She said she would send me an e-mail I received the e-mail but it did not state anything about a refund. It just said my member ship has been cancelled.great this should be fun. I played phone tag all day long from then on i kept getting the message. Then i called back like four times in a row and a person just picked up.
The second person i talked to told was a rude no caring a**hole. She told my member ship has been cancelled but they can not refund any of the money. I explained to her that i spoke to some one earlier and they told she said i could get refund. I then gave her my confrimation number the 1st lady told me. After fighting with her back and forth for 20 mins she finally said she would refund me. She said she would send me an e-mail and then hung up. i admitt i wasn't very nice to her but i don't really care they stole from me. I never rec'd an e-mail from her.
i had to call back and do the whole thing earlier finally i spoke to a man who sent me an e-mail stating i would get my money refunded. I do not think this company is going to give me any money back. I called my bank and disputed the charge my bank ( wachovia) told me they will credit my account in 3-5 days. I will have to close the account that i have for over 8 yrs now.
This has been one of the wrost expirence of my life. I think that this company will keep taking my money and until i am able to switch my pay roll direct deposit until then everyday i risk them taking funds. I don't think there is really anything to do to stop them. it is so hard to get a hold of someone and all they do is lie to you.
If this happened to you i would call 1-877-709-2811 and cancell your "member ship" ASAP. Then call your bank and dispute the charge. Then close your bank. I will never be this dumb again or give any one my bank info ever. One stupid mistake and i am out 49.99 plus however much they take again from me.
I hope this helps someone