Not only is this bed a disaster but the company clearly does NOT care about its customers once they relieve them of their money. Everything claimed about this bed is a lie and because I paid over $2, 000 a couple of years ago, I can't afford to replace it. Calling the company just adds to the frustration. They only offer new ways to take my money and double talk explanations. Hands down, the WORST bed I've ever experienced. I should have realized this when I noticed that the spokesperson, Lindsey Wagner looks like she hasn't slept in months. She looks how I feel after 2 years with this pile of crap they call a bed. IS THERE NO RECOURSE FOR THE MANY DISSATISFIED CUSTOMERS OR DO WE JUST HAVE TO TAKE A LOSS MOST CAN'T AFFORD? IT'S DISGRACEFUL!!!