I submitted two mobile phones to them three weeks ago, and was quoted £30 for the value. I went through the order process and sent the phones off to the address that was listed. I received an email saying that my order had been received and that payment was in processing and would be sent out.

At nowhere during the order process was there any mention of sending in chargers with the phones. I received a cheque last week for £10 less than quoted at order stage, as the chargers had not been sent with the phones. I wish to add once more, that at NO POINT is the charger or battery asked for and the consumer is none the wiser.

I emailed the company, as funnily enough, there is no contact telephone number for them on their website and received an email back saying that it is stated in the terms and conditions, a tiny link at the bottom of the home page, not mentioned anywhere in the order process.