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DJDDouglas
April 7, 2011
Funds withdrawn without providing services
3/7/11 $24.95 was withdrawn from my bank account. When I called the reference number on my bank statement, I was told that I had agreed to a 30-day free trial for something and failed to call and cancel within the thirty-day time frame. I went through my mail, my e-mail and personal notes, not finding anything like this. 4/5/11 again $24.95 was withdrawn from my bank account. This time I called the bank. They advised me to call the number and get as many details as possible to clear this up. When calling 800-475-1942, I was told that they were only a distribution company, had no idea who they were collecting money for and since I had twice allowed money to be withdrawn from my account, I would have to sign a document to have my account cancelled and my funds returned. The woman asked for my name and address then said that the form would be mailed to me in a white envelope which I should receive in 8 to 10 days, to sign and return it and they would take care of it for me. I asked who had authorized these charges. The woman said she could not tell me for my own protection. That apparently I had agreed to a 30-day free trial period to get an $80 grocery discount and failed to cancel the membership within that 30 days. After reading the complaints at this website, I recalled ordering some CDs from TimeLife off the television and wonder if that is where this solicitor got my name, address and bank account number. I intend to complain to TimeLife.
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