I had some problem in the Semi automatic Washing Machine purchased in Delhi, India.It is Warranty Period. I called up the company in Delhi. They sent me the service engineer on 3.4.2010. After inspection he informed the defects and assured that after due payment of the money, the machine will be lifted to the workshop and will be deleivered in 24 hrs or maximum the next day. Payment was made on 4.4.2010.My satisfactory code given is 470 for SR No: DL 0410001615. The machine was however lifted on 5.4.2010 early morning with the assurance that it will be deleivered on 6th or on 7th April, 2010. It didn't happen. After protracted enquiry it was informed that it will be deleivered on Saturday. I lodged a compliant in the website of Whirlphool india.com. I got a call from Mr. Gaurav Goel stating that it will be deleivered on 8th April. It didn't happen. On 9th Morning Some other person informed that the machine will be delevered only on 10th April.
1.What is this?
2.What service system do u have?
3. The customer has to be informed with clear reasons & justification that why it is being delayed?
4. What is the accountability of Mr. Gaurav Goel?
5. Is there anybody who is above him who will be monitoring the rederresal sytem?
6. What kind of service provided by ur company?