I got an email from Sendit.com offering me 10% off as i had not ordered in a while and they wanted to tempt me back so i ordered a dvd box set, it came to £14.30 i wanted to pay with paypal as their site said they accepted it i searched the sites help and read about paying with paypal there was no mention of any charges for using paypal so i clicked to pay for my order i was taken to the paypal payment screen i logged in and clicked pay it then came up that i had sent a payment of £18.28 to sendit.com so within minutes i clicked cancel order (this was late at night too) i also sent a email saying i want them to cancel the paypal payment (as it was pending and could be cancelled at no cost me them) then cancel my order as i said no company has ever charged me for using paypal and you seem to have upped the price so either you increased the price of the dvd or charged me for paypal without telling me

I got a email the following day saing sorry your order cant be cancelled it has already been processed
so i am furious with this company they are just waiting to trap unsuspecting customers and then they will empty your wallet and give you the finger
so thought i should warn others about them
p.s they are part of theHut group so if you order any dvds from say zavvi or tesco entertainment and a host of other companys they supply the goods for them so you might have trouble look out for the evil HutGroup sign

Ladies and Gentlemen, pray silence please...I give you sendit.com, where goods that are advertised at prices that are liable to change at any time. The terms and conditions on this god-awful website ensure that if you place an order at a stated price, they can cancel it at any time as (and I quote): "Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time."

So, you place an "order" but it's not actually an order at all - it's an offer to purchase the goods on the website. But, hold on, I'm not offering, I'm ordering. You don't walk into a shop, see a price, head up to the counter with the item and "offer" to pay the advertised price do you?!

Sendit.com, and their sister website TheHut.com manage to cover for their sheer incompetency as retailers by listing the above disclaimer on their website. I ordered goods at an advertised price on thehut.com and was then sent an email two hours later saying my "order" (or offer, if you will) had been cancelled because their was no stock left at the "promotional price". When I called them, they said their has been a pricing error and they were entitled to withdraw the "order" under their terms and conditions - this means that they not only mislead me by advertising goods at a price, they also lied about the nature of the withdrawal by email.

Likewise, they take no responsibility should their website be hacked by another party by stating: “We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website”. So, if it’s not some dishonest soul in their company handing out your information, it’s not their fault.

Suffice to say, their advertised prices mean nothing - you are simply offering to buy goods from them; whether they choose to accept your offer is another matter?! I would advise shopping with companies who advertise goods at a price they intend to sell them at and, should you "order" something, actually oblige the order.