Sensa offered a free product. But it was anything but free. We refused the package at the United States Post Office. It is not the policy of the U.S.P.O. to provide a receipt but they returned the package no questions asked. I tried to get a hold of Sensa but I got a repeated message that did not allow me to talk to any human or I was put on hold and never got to talk to anyone. We kept getting packages of product which we refused at the Post Office. We did not realize at first that Sensa was charging American Express because they had their product back but then we noticed constant billing on our American Express. We fought the billing and had one payment returned but Sensa is still billing our American Express $197.44. Sensa is saying they got the products back beyond a certain date and feel they can continue to charge for returned products. Sensa acknowledges that they do have the products. Our contention with them is that they got those products back immediatly because the box was refused at the Post Office. We have fought Sensa also by going through the BBB but also to no avail. BBB seems to be more interested in protecting underhanded business practices than protecting consumers. Sensa can lie about what has happened because the Post Office does not provide any information that shows a return date. Sensa has their products back and they can sell them to some other poor sucker. I find their business practice unethical and unscrupulous. After reading a number of complaints from your web site I see that that Sensa has taken advantage of countless victims. They need to return stolen funds and stop their practice of bait and switch. Do not offer a free sample and then charge for the sample and then automatically start sending one product after another without having the customer order the product. Putting unsrupulous details of a companies underhanded practices in fine print demonstrates an agenda of taking advantage of potential customers. There needs to be a class action suit against Sensa but because Sensa knows that most people are unfamiliar with the legal system and the costs to attain a lawyer Sensa wins once again and continues to take advantage of people. An offer of a free product should be free and unless a potential cutomer contacts the company to order more products this should not be an open invitation for a company to continue to send one product after another endlessly. Sensa should have their business license revoked and they should be put out of business.