I also was intrigued from Sensa's On-line 30 DAY TRIAL offer with their free no-risk return policy! So, I ordered my 30 day kit. But, unfortuately for me, my Sensa kit arrived one week after I was diagnosed with Breast Cancer. I was so busy having appointments with surgeons, oncologists, hematologists and radiation. I didn't open my box at all. When I spoke with my Oncologist, she stated that I could NOT use the Sensa product. So, I just put the unopened Sensa box in my closet. Shortly after my third surgery, I began "calling" and "e-mailing" Sensa. However, NO ONE has returned any form of communication to me. I finally got thru to a representative ( who spoke broken english) and after I voiced my concern AND my diagnosis- SHE HUNG UP ON ME !!! I have been completely frustated. There is No Actual "Return Process" that you can access on the Sensa website. I know, I''m still looking. So again, about 30 days later...ANOTHER box arrived in my mailbox and also I was charged an additional $89.95 on my Credit Card! I immediately opened this box and to my surprise the Invoice states that I will get yet another delivery of Sensa in the upcoming 30 days. Can't anyone out there help me. I've sent way too many e-mails to them!!! Is my only option to cancel my credit card, so that Sensa can't bill me?