I went to Sensible Home Warranty's website to sign up for their premium plan. I entered a 10% promo code at the top of their webpage and selected the option to pay monthly for $33 per month. Total cost for a year was $394 but I only wanted the monthly option. A message on the first page of the online application said that I would see a 10% discount on the last page of the application.

After entering my credit card info a page appeared showing my cc would be charged $33. I called the company to ask why I was not given the 10% discount and the salesperson said it was applied if I paid for the full year in one lump payment. After telling him that I did not see that condition on the website--he then told me that because I lived in Texas I would not be able to get the $33 per month option. I told him that I already received an email confirmation that I was getting the $33 per mo. option and that they should honor it. After he said he would figure out a way to help me (but never offered the $33 monthly option) I told him I found it suspicious and wanted to cancel the order. After several minutes of insisting on the cancellation and saying I was calling my bank to make a stop on the purchase, he agreed to it but said I would have to wait an hour for a cancellation confirmation number. I told him I would not wait and was calling my bank and hung up the phone. A few minutes later, a person from the company called me and said he was from billing. He said that the sale had been canceled and my cc would not be charged--he provided me with a cancellation number. He also said that the salesperson I spoke with was concerned that I was calling the bank and he wanted to assure me that my cc information would not be sold or used and that the sale was deleted from their system.

What concerned me was that the salesperson said that their website needed to be updated and it should have shown that Texas does not accept the monthly rate. He claimed that they were in the process of updating it and would show it in a few days. I quickly decided not to do business with them, but concerned that this company had my cc information. I called my bank and explained the situation and a stop is being placed on the charge and I will watch my account very closely. Unfortunately, I did not read online complaints until after making the purchase with them.

My heat went out in early 6 Dec 2009. I called them and asked how long would it take to fix. They said it would take several days to get one of there contractors to fix it. I told them that it was freezing weather and could not wait. They said I could call someone local and they would reimburse me. After numerous phone calls and e-mails, I have not heard from them. My e-mail is [email protected]
Thanks Tim

I used this company to provide a home warranty when selling my home. A year later they billed me again! When trying to resolve the issue I called multiple times a day for over a week and was regularly put on hold for over 15 minutes, occasionally hung up on while on hold and the billing department was in a meeting for a week! I left so many messages to which I never got a return call I felt like a stalker. To this day this issue is under review by my bank who will most likely resolve the issue before I ever speak with the appropriate person at Sensible.

BUYER BEWARE! This company should not be in business. After 4 phone calls, a tech finally came out to repair our dryer. After the tech left (without repairing our dryer), Sensible refused to authorize the repair because we don’t have maintanance records. Who pays someone to come out and look at appliances that work fine? We have had home warranties from other companies in the past and never had these problems. I am very upset with the entire situation.

I used Sensible Home Warranty also, But I contacted my bank about this situation and was refunded my money for “Services not Render”. So contact your Banks ASAP for refunds. I signed up with them back in July 2009. Just called my bank today 09/10/09 I will be getting a full refund. I did speak with a lawyer but they can’t find this company to suit. So just spread the word in your city or state.