We are getting constant calls from a Sentry Credit. The person living in the home has care givers so we are not sure if the call is for me or for the caregivers. (maybe they gave out my number
There was a problem this year and the only one that would concern a credit bureau, although we have not gotten any help on what this is about. We were charged a $25 fee for ISF from Comcast of Florida. We paid our bill completely but not a $25 fee ISF fee. Instead we sent a letter from the bank and the bank also called Comcast, left their number to let them know that there was no reason to charge us for ISF in our bank account. Comcast dragged this out for months assuring us that the department that was now handling the problem would take care of it. Then the next department would handle it. My attorney said to have them send proof that this was something that belonged to me and not someone else who entered the wrong account number. But Comcast never supplied any info to verify that this was actually my account problem, they just posted the fee on my account. *Why would they when there was only my proof it was not. Next thing we know the calls started, but again there are caregivers in the home and they could have used the phone number.
The account that they are accusing us of the ISF is in Florida and we live in Michigan. Which attorney general do we write to-Michigan or Florida? What do we do next? Maybe we should go to court for $25 to show our documents and then maybe we will get to see some proof of ISF in my account. I don't think Comcast or any company like ATT or the local gas company for that matter should be able to charge for something that they are not showing proof and they have the letter stating that at no time in April 2009 was my account overdrawn or had any type of insufficient funds.
Seems like a lot of calls and harassment for $25, So first of all we need to know if they are trying to collect the $25 in dispute with Comcast or if this is about a caregiver who gave my name and phone number out.
If we cannot call and find this info out then what should we do. Get my phone disconnected, changed and unlisted?
I do have the letter from the bank that I am attaching--the account number is the account of Comcast in Florida along with the bill my son copied to show that the $25 is for ISF. Now if they had some kind of computer problem, I should not be charged the consequences. I got so many stories when I called Comcast, that was one of them.
I am 94 years old, I have never owed anyone any money and I have never cheated anyone. But I don't want to be cheated either. And it seems Comcast is cheating me since I did not ever this year have ISF in my account and I paid the rest of my bill.
Seems like they are sure going to a lot of trouble for $25 so I am worried it could be the caregiver. Thank you.