I shopped at the Sears in Danbury, CT for a safe for my wife for Christmas. They only had one in the size that she wanted. The box was dented in and I asked the associate if I could open the box to see the conditon of the safe. He said that I could. He did not help me open the box and where the box was dented so was the safe on the top left side. My daughter did not want me to take it but it was the only one they had and I felt the dent would not effect the use of the safe so I took it. The associate never offered me a discount to compensate for the dent. My wife was putting things in the safe the other day and she noticed the inside was all scratched as if something to big had been forced inside and then pulled out. Now this safe is very heavy and I am 73 years old so I am not going to bring back the safe although I feel now that I should because I feel as if I have been sold a piece of damaged goods and Sears got rid of a piece of damaged goods without loosing any money by throwing it out. My wife and I have been shoppers of Sears since 1969 and if this is how your longterm customers are treated I seriously think we will be shopping elsewhere. I would seriously like a comment from Sears as to this complaint our e-mail address is [email protected].
Thank-you,
William and Judy LaPoint