I went to Sephora store at Chevy Chase, Maryland, to try to get some refund money I could not see back in my bank account.

After a few minutes between talking with a seller and the manager (Maria), the manager tried to identify the problem. Waiting for a few more minutes, she found that I received the refund in cash at the same day, thing I didn't remember and all of us- the manager, the seller and I- could not see that that information was written at the receipt.

The problem here is that the manager was really rude when she understood the mistake we all made. She was even sarcastic, when I asked if the product I just purchased (through a return) I should have used my Beauty Insider card. "Do you want me to use your card and you lose points in it? Because I can do that if you want to lose points...". Then she went back to the seller and both laughed, when she told the other woman about the cash refund.

My question here is what kind of preparation these people have to deal with public. And she was the store manager! I am very laid back (I am Brazilian), and she could totally have been nice about everyone's mistake: "Hey, just saw the refund was in cash...", instead of being rude or laugh at clients- or worse- calling me dumb when she asked if I wanted to use my card to lose points.

I was amazed, I confess. Recently I answered a survey about my experience at Sephora, and I would like to answer that again. In the last month I spent more than $400 in products there. My only reason to return would be definitely the products, not what the managers- such as Maria- has to offer to clients...

Please give better training to them!!

This company has got to have the worse customer service I have ever dealt with. No longer able to make online purchases as they are trying to tell me that products I purchased last year were shipped to me and never paid for ($34). What? Have credit card statement showing the charge for the items and if the transaction had not gone through like they say, why would the items have been shipped? Totally rude customer service people (Val, April, Jody) and none will help resolve the issue or give me the name of a manager who will. Used to spend a ton of money with them but will no longer spend anything with them!

The first of my complaints is with their pricing structure. Canadians are charged an average 15% more for items when converted to Canadian dollars (from their US base price). In case nobody at Sephora has noticed, the Cdn/US exchange rate has been either at or above par for nearly a year now. They are using a rate of exchange that that we have not seen since 2008. Do not be fooled by them telling you this price reflects taxes and duties on your order, because those charges are added IN ADDITION to the item pricing, at the bottom of your order. Price gouging much?

I wrote letter to Sephora's customer service, only to receive a boxed answer, that the Canadian pricing reflects the exchange rates, and taxes and duties, blah blah. Do they even READ customer complaints, or just pick any pre-constructed response to reply with? BS.

And now I'll address their joke of a shipping policy. First - Sephora seems to be the only online retailer who will NOT let Canadians choose a shipping address different from their billing address. Well guess what Sephora? Canadians work for a living too, and just like Americans, they're not always home during the day to receive a mail package. Why can you not ship my parcel to my place of work, so I don't have to waste 20 extra minutes at the end of my day driving across town to the post office and standing in a long line up just to receive my Sephora order.

And taking nearly 2 weeks to receive an 'expedited' package from the US to Canada is absolutely absurd. I've ordered from various online retailers all over the Continental US, and have NEVER had an order take that long to get here.

When I first started ordering from Sephora in 2007, I would get orders inside of a week. Now, it's pretty much 2 weeks. I call their customer service, and I get the privilege of talking to a robot, pre-formed answers they sound like they're reading out of a book, don't even listen to what the customer is saying. "Orders are shipped within 1-2 business days, then it takes that long to get through our Border Free service" yada yada yada. Someone over there in their shipping department is NOT doing their job - period.

I have even had a phone rep tell me if I didn't like the shipping times I could drive to a store in Toronto. Really now.

I've been an online customer for 4 years now, and spend an average $2, 400.00 a year in products, and generally enjoy the selection they offer -- but I see their level of customer service only deteriorating with time.

What they need is a little competition in the Canadian market, and perhaps they wouldn't be so arrogant.

The current manager who works there is SO RUDE. I had just come in to ask how I could repair a damaged iron from there and she looked at me like I was stupid...telling me that irons only last for 2 years and they cannot do anything about it. Two years? Really? Well if that's the kind of product your selling, then I'm not buying because all of my irons have lasted more than two years if treated properly. Anyways, this manager should not be talking down to people because SHE is the 40 year old working as a manager at a cosmetic store.

I was just completely treated like garbage at the Sephora in Wauwatosa, WI! I am not rich, but I spend so much money there. No one was helping me (literally treating me like I was invisible when I did ask). I was looking for a replacement for my Kat Von D Lucifer Mascara. Well, none was on the shelf display, so I opened up the drawer underneath where all the extras go. I had been there multiple times where what I wanted didn't appear to be in stock, so when I asked a salesperson, they said, "Oh, well for the future, if it's not on display, you can open up the drawer and it almost always is down there!" Ok, so with no one helping me, even though there was a saleswoman directly behind me who would neither greet me or help me as I was hunting for someone to help... I opened up the drawer, not even putting my hand in it... just looking. So that got the saleswoman's attention immediately, as she jumped right behind me, and I quote... said the following, " MISS... YOU ARE MAKING ME UNCOMFORTABLE!" What just happened? I was treated by her like a common thief! Oh my goodness! I have NEVER in my life been treated that way by ANYONE! I didn't act, look, dress or behave as if I was anything BUT a paying customer! I am so appalled! I went to that store for the countless time to buy makeup and I was treated like garbage by one woman in particular! Everyone else was kind as usual! I don't understand! I had one young man one time assist me the entire time I was there, walking me around, helping me with everything! That is the kind of service I expect from an upscale store such as Sephora! I am so disappointed. I am going to purchase my makeup at the department stores where I used to from now on. I NEVER want to feel belittled like that again! I kept my cool to save for an email, but it took everything I had to walk away without saying anything after my purchases!