This is a two pronged complaint against Sephora citing a behavioral pattern and a one time incident.

Sephora's return policy calls for returns within a 60 day window. Magically, they don't seem to process credits until the 61st day, at which point they issue only store credits not refunds to your credit card...hmmm. I know this because I started paying for returns using Delivery Confirmation which shows the exact date and time when returns are received at Sephora. Literally across the board this has happened a handful of times. I've had to send numerous requests for refunds rather than merchandise credits and provided the delivery confirmation information...FYI, this is a total hassle but has been worth it...so far.

As if that wasn't bad enough, Sephora is now refusing to issue a refund or credit for a product I returned citing I had used too much of the product...nevermind their return policy doesn't state that condition anywhere, and nevermind the product had to be used as directed to determine whether or not it worked, and when it was clear it wasn't going to work for me I returned it. Yes, I had used it. No, I hadn't used all of it, in fact had used enough only for a month. The product wasn't an instant results product, so of course it took time to determine its viability. I have exchanged numerous e-mails with Sephora and am now awaiting the results of a formal comlaint I filed with the BBB. With every other company I have filed complaints against, the BBB has always helped to resolve a situation. The jury is still out with Sephora, but I'm hopeful. I encourage all of you to try the same and, in this way, perhaps we can effect a change where customer service issues and unfulfilled adherence to self named policies will be adjusted. This is quite plainly an unfair business practice and fraud. Just for fun, I may take it even further, but we'll see. Stay tuned!

OK so b-day gift offers! Well each year they send you a little free gift thing... But every single year it's actually something different then what they advertized that you get!!! I mean really why bother sending a gift if it's going to be something totally different that you will be getting?! I know it's free and all but the one that they actually sent as the gift seemed really too good to be true and it was!!!

I returned an item over 41 days ago, when i phone them, i get the same response, "wait a few days more"!. Sent over 7 e-mails, they responded once! I used the label that was included with my order, and mailed it at my local post office.They will not help me in this matter.

I have been a steady customer since they came to NY Recently I bought several things including a Stila primer, whose pump didn't work. I tried to exchange it the following day, with the receipt, my credit card and my'beauty insiders card'. They wouldn't exchange it without 'state issued i.d.'. They didn't need onethe night before when I spent the almost $100. I wasnt asking for a refund nor a credit -merely a functioning bottle. They lost me forever.

The first time I went to Sephora - I loved it. I was treated like royalty. I am not pretty or rich... I was truly amazed. Then I went to another Sephora and was treated like crap. NONE of the employees acknowledge me or anything.

They gave me looks like - what do you want. I left feeling like crap.