Placed an order online. Wrong items received (January 20, 2010). Called immediately and I was told that there was a computer problem and the order number of the item I wanted was linking to another item, the one I was sent. I was told to reurn the item (this was done the next day - January 23, 2010) and my VISA would be credited immediately--I was told tthe credit would be processed immediately because the error was Sephora's, not mine. I was also told my VISA would be credited for the return shipping costs since the mistake resulting in my returning item was Sephora's). Because I still wanted the item I originally ordered, I was told they would get in touch with me when the computer problem was fixed and I could re-order. This was done and my VISA was charged (that was fast!). A month later, and I still haven't received the credit for the original error/return nor have I received the credit for the return shipping costs. I am told the credit will be put through now and I can expect to see the credit on my VISA in 7 to 10 business days. I have had no explanation for why the credit is just being put through now and why it wasn't put through immediately as I was told when I first called on Janaury 22, 2010. Do they only credit an account after several upset phone calls? Will I be calling Sephora again in 7 to 10 business days asking again when I can expect to see the credit?

I won't be taking the risk of ordering from Sephora again.

I made a purchase online at Sephora on December 14th. The website stated all orders would be fufilled within 1-2 days. After 4 business days I called and was told they were "behind" and they would ship my order that evening. The next day my order still had not shipped, I called again and was told someone would call me back. No-one called me back I called again and was told they couldn't tell me when my order would be shipped and I could not cancel my order, however a supervisor would call me back. Of course, no-one did. I will not have my products by Christmas. Sephora has extremely poor service.

I ordered 2 trial size items online and returned them the same way. When I did not receive my refund they 1st claimed they did not receive the return. Later they claimed they did find it. Then they said that they did not process the refund because the trial products were empty. I know this is NOT true. I know I did not return them empty for a fact! Yes, I had tried them. Then the girl says they were mostly empty. Each time I had to call and argue. Finally they said they would return the package back to me. But no refund. That was a month ago. When I called again today they are now telling me that only 1 girl had been handling my issue and that she's not in so that there's nothing I can do but to call back AGAIN and discuss the issue with her. No one else would help me as they said it's all hers and only hers and that when 1 person handles the issue they have to follow through themselves and that no one else can handle. The person who I have been dealing with is Caroline who is rude and obviously makes statements and judgements without actually looking into it herself. I had asked her at the last call if she had seen for herself that the bottles were empty or mostly empty and she said "no" that she had only taken what a warehouse worker had told her. RIDICULOUS. I DON'T HAVE A REFUND OR THE PRODUCTS RETURNED AS SHE STATED!!!

The first time I went to Sephora - I loved it. I was treated like royalty.
I am not pretty or rich... I was truly amazed.

Then I went to another Sephora and was treated like crap. NONE of the employees acknowledge me or anything.

They gave me looks like - what do you want. I left feeling like crap.

THE WORST SERVICE I HAVE EVER RECEIVED!!! EVER!! DONT EVER BUY A SEPHORA ..THEYR NICE TO YOU WHEN YOU WANT TO BUY SOMETHING..