First of all the remote stops on any given number so that my 87 yr old grandmother cannot even use the bed. My husband got her the bed so that so could get in and out of the bed easier on her own.

My grandmother is quite mobile. However, when a company promises all that they have in this bed and it doesn't do its job it is COMPLETELY USELESS, HORRIBLE, UNBEARABLE for my grandmother.

In addition, when my grandmother called your company to try and resolve the issues w/ her bed YOUR AGENT on the phone told MY 87 YR OLD GRANDMOTHER TO: UNZIP THE BED, PUSH SOME BUTTONS AND RELEASE ALL OF THE AIR OUT OF THE BED TO START THE BED ALL OVER AGAIN!!!

If that is how you are going to run your company... why don't you send your 80 yr old grandmother or father out to repair all of these beds?