Purchase a mattress from Sears in El cajon California less than four years ago.
Mattress is sagging on the side. told today by representative from sears that mattress is not under warranty today, 4/17/11.
there are only three things covered per sears representative, springs poking through, sagging in the middle, and handles on the side torn.
told that if I read the warranty from Serta that I could see what is covered. I paid close to 1000.00 dollars for this mattress.
thanks Sears. I will be returning the mattress to your store. A customer no longer. I will also tell others word of mouth not to purchase anything from sears.
I know a lot of people being in the business I am IN. AGAIN THANKS: YOU PROMOTE ONE THING BUT IT IS NOT THE TRUTH.

I purchased a Serta mattress from Hom Furniture in Fargo, ND 4 years ago and I too had a mattress that began to develop a divot in two places on the mattress, one so bad that sleeping on it causes my spine to become misaligned and create back pain.

I have had difficulty getting some sort of satisfaction as to the Mattress and the technician they sent out basically stated that it was not in pristine condition so it won't be warranteed. They stated "Had I purchased their mattress protector then Serta and Hom would in fact have warranteed the mattress (their cover being about twice the cost of another brand)BUT they would give me 40% off another mattress and therefore I wouldn't have to buy Serta and could spend more money on temperpedic.

I contacted Serta and received the repsonse basically "Sorry, we can't override the Hom store" now please think about buying another one of our products so that we can hook you for more money... I have, I think purchased my last Serta product (I have previously owned all Serta products) and I'll be damned if I will venture into another HOM store to purchase another product. I have helped friends return a mattress in much worse shape to Slumberland and it was a Sealy product... maybe these two companies understand that after 4-5 years nothing looks new... or maybe they just believe in customer satisfaction... BTW both Serta and HOM Furniture made it sound like I lied when I told them about the Sealy mattress... whatever lets you sleep at night, it surely isn't your mattress Serta...

Dear Sirs,
We purchased a Majesty Firm mattress from Mattress Giant(who no longer sells Serta mattresses) Frisco Texas. on 10/08/08. We noticed immediately that the mattress sinks when the body weight is applied & we paid for a technician to investigate but he just blew us off & left.
Mattress Giant no longer sells or has anything to do w/ Serta., so I am left w/ a $876 piece of junk.

Please advise how I can get assistance with this matter.

Respectfully;

Walter Steele

We bought a Serta "Rourke" queen set in Southern California and it was so full of odor and gasses I had to return it in one week. I slept on it three times and my sinuses and throat were adversely affected and I had headaches from it.

The sales manager recommended an exchange saying it may have had too much fire retardant in it. California has a state law requiring all mattresses be treated with chemical fire retardants but there is no identification on any labeling showing what chemicals are used in this treatment. Or the odor may be from the manufacturing materials.

So we had another "Rourke" delivered and it too was so full of gasseous odor it filled the whole room with a sickening chemical smell. When we tried to return this one (which we didn't even put linens on or use once) they said we had to pay an additional $150 to removed the set. DO NOT BUY THIS SERTA MATTRESS IN CALIFORNIA.

My husband & I bought a top of the line pillowtop Serta Exploration, and within a month we were both sagging into ditches with a mountain between us. Unbelievably, it has gotten worse over the 1.5 years since we bought it! He's @ 200lbs and I'm @ 130lbs and we're both @ 5'6".

We hate this mattress and will never buy another Serta. My "leg ditch" is less deep than my "torso ditch, " and when I sleep on my side, (legs stacked) my knees actually hurt from being torqued upwards when I wake up. Same issue applies for stomach sleeping.

Worse than sleeping in an army cot. Consider yourself warned.