In the past I had lots of problems with my back and had to make sure to sleep on the right mattress.
Since I bought a “Dunlop Pillow Hip Mattress”, about 12 years prior my back problems subsided. The mattress started wearing out and it was time for a new one.

In 24th of April 2009 I bought a King size Serta Natural Balance Mattress from Beds for Africa in Nelspruit South Africa. It was recommended to us as “The World’s Best Mattress” and the recommended mattress for my problem.

Suddenly both me wife who never had a problem, and I had back problems and I accepted it from experience years back in selling Sealy bedding, that your body has to get use to the new mattress.

3 Months later the back aches with both me and my wife persisted, but we also noticed that there was a substantial hump between me and my wife. We reported this to Beds for Africa, who assured us that the bed is taking our shape and it was quite normal because it was a “king size”. The hump got so big that it became difficult to turn around or roll over to that side and I could not roll over without waking up.

The back aches did not go away and my wife has serious complaints about back ache every morning when she gets up, this never happened to her before.

After about 6 months we complaint to Beds for Africa again and the manager promised us that he will take it up with the Serta representative. We waited more than 3 months for the representative to come out for an inspection.

After the 5th or 6th time that I asked them when the rep is coming to inspect the bed, they decided to exchange it without seeing it, this was quite a surprise to me and I insisted on seeing the rep for an inspection.

The rep Fausto phoned me and told me that they are just going to replace it without seeing it and it was done the 31st of March 2010. This was excellent service to have it replaced without the rep inspecting it or did they know of problems I did not?

On arrival of the new bed we noticed that it was smaller than the base and reported it back immediately. The manager at Beds for Sfrica, as well as the rep told me without inspecting it, that it is impossible, it was made in a jig and it could not happen, so it must have been my imagination or something.

Again 3 months down the line, we noticed a hump forming in the middle of the bed and reported it. The rep came out for an inspection and tried to convince me that this is normal, because it is a king size bed. This to me is unacceptable and if they told me this beforehand I would have bought 2 single beds and used it as a unit.

Fausto came out and noticed the size difference in the mattress immediately, without me pointing it out to him, the thing that could not happen, happened. The mattress ran at a taper to the bottom on both sides. (Thank heavens I could sleep again, my imagination was gone.)

My wife still suffers from back problems and the last 3 weeks we are sleeping on an “air mattress” in the spare room, due to renovations in our room, needless to say, my and myself have no complaints about back aches at the moment. I just wonder why?

Even if you think your mattress is the “best in the world”, it does not seem like that to me or it does not fit our profile.

I hereby request, that you seriously consider other options than to replace the mattress with another mattress, as after the second one with more problems than the first, I do not have any trust in Serta’s beds anymore and it is not good for my health to sleep on a mattress that causes discomfort and lack of sleep.

I am awaiting your reply on this in writing as soon as possible.

Regards


Niel Smit
0828042592

Ps. I weigh 112kg and my wife 58kg