I purchased a serta bed from h and home, the bed now seems to concave in the middle. I contacted House and Home (Canal Walk) and they arranged for Serta to contact me.

They Phoned and said that an inspector would come and check the bed on Fri at 11:00. I then arranged to have time off from work and be available. I was home from about 10:30
at about 14:00 I received a call from H and home to follow-up. I informed her that no one came my house.

she gave me the number and I gave them a call. I was then told that the inspector was there but no-one was home BS. She then forwarded the call to the Inspector by the name of Chris and he told me that he was there and nobody was home.
He said you have a white house to which I replied NO my house is a sand colour, he then said your house at 14 __ Road I said NO 14__ Close. At this stage I was so upset that nobody had even bothered to contact me and that this guy was just trying to BS me that I said that this is F$%#%$ Crap. He then said dont swear at me and put the phone down.

I am yet to hear from anyone even after House and home spoke to the manager at serta (Craig)
They still dont even care about customer service

Bought first Serta Mattress and Box springs 9/27/09, delivered @10/16/09 first night right side was sagging way in, not acceptable. Called JCP, they came out and picked it up and brought mattress number two. Within a month the "Pillow Top" of mattress number 2 shiffed way over to the right about 2-3 inches. Looked like a herd of elephants have been living on it. Called JCP again and after NUMEROUS phone calls, taking and sending pictures, having JCP's Tech come out and take a report, being put on hold, being hung up on, emails, snail mail and more phone calls and now almost 6 months later, JCP is finally going to pick up mattress number two. JCP wanted to bring out a mattress number three, well, I will NEVER buy a Serta mattress again.
In the middle of all of the above I did call the Serta 800 number on the paperwork. Put on hold again numerous times, recording, and then apparently it was after they had closed for the day, message said they would call back within 48 hours. Well, now it is closer to 48 days. Still have not heard back from the wonderful (not) Serta company.

March 7, 2010

I bought a Serta Queen Amaryllis for $995 in June 2009, and it started to sag in the first week. I could also feel the metal inserts (or springs) digging into my flesh, which was painful. The bed was replaced with an identical model in July 2009, and the same exact problems started within the first month. I contacted Serta for a refund, but got the same run-around as everyone else. I sent them a certified letter yesterday informing them of my intent to file in small claims court. However, if anyone is involved in a class action suit against Serta please count me in. I will not go quietly. I will get restitution or Serta will rue the day I became a dissatisfied customer. Believe me!

I really didnt like how the salesperson that sold my mymattress. My mattress is sinking in the middle of it and the sticking is coming out of it.

MY NAME IS DONALD BARRETT, I PURCHASED A SERTA QUEEN SIZE MATTRESS SEPT.2007.PAID BY CHECK 867.99.THE MATTRESS IS SAGGING IN THE MIDDLE, AND IS COMING APART FROM THE EDGE .IT IS ALMOST IMPOSSIBLE TO GET OUT OF THE BED.I HAVE A 10 YEAR WARRANTY ON THIS MATTRESS.PLEASE ADVISE ME WHAT THE NEXT STEP IS TO CORRECTING THIS PROBLEM.I SPKE WITH THE SALESMAN AT MATTRESS WAREHOUSE.HE SAID WE HAD TO EMAIL YOU.PLEASE EMAIL ME AS TO WHEN THIS PROBLEM WILL BE TAKEN CARE OF..