I purchased the policy in January 2009 and was told also it was bumper to bumper told just last week when the u joints went out in my 2004 Avalanche they were not covered and it cost me $429.00 to have repaired at chevrolet dealer. Then this week my A/C had problems with heater cutting on when a/c is blowing have to restart car to get a/c come back on. Took to shop called them and this part is not covered and if i fix will be $1100.00 and guess what policy paid for last month. So why cancel now it is good till 2012. Tell everyone not to buy from them.

I received a letter from Service Protection Direct which stated that my extended warranty need to be renewed. Concerned, I called the 800 # and spoke to the "manager" Mr Ron Roberts who asked me a number of questions. First, he asked for the mileage of my car. Then, if there were any problems at the time and finally, were there any lights on the dash board to indicate a problem. I assure him that there were no problems with the car and no indicator lights on. He proceeded to tell me that with my car's high mileage I would be likely to start having BIG problems! He assured me that the only cost I would incur was the $50 deductible, if I had a problem! The insurance was quite costly @ $153.00 per month so I felt confident that I was making a good decision. I live on a fixed income, with a disabled spouse and teen daughter and with only one car, I really couldn't take the chance of having to find $ for a major repair!
WELL...I noticed that it started leaking transmission oil the beginning of May and I would not drive it once I realized that there was a problem. I called to find out the proper procedure for getting the car looked at and made an appointment with the garage that has done my maintenance since the beginning for the year, ( oil, filters, etc.) He was unfortunately very busy with two other cars and could not get me in right away. I was borrowing neighbors cars and finally decided to call the Kia dealer and have them fix it. After all, the contract stated that it was covered. What Mr. Roberts neglected to inform me was that the car problem, (transmission), needed to be broken down to the point of the break or problem and THAT was a cost they DID NOT COVER! Kia would not work with them due to their inspection guidelines and referred me to an Aamco dealer. After much waiting and phone calls back and forth trying to find out WHEN an inspector would be coming to look at the car, he finally showed up seven days from the time I HAD TO TELL AAMOCO TO dismantle the trans. In Feb. when I took out the coverage there were NO problems with my car until it started leaking trans fluid in May. So, why was I told that my claim was denied? And, why did the Aamco dealer, not Service Protection Direct have to give me the news? Because they are nothing but scam artists with all the right answers and take your $ with no intentions of providing you with any service what so ever! The inspector said that it was a pre-existing condition. I suppose that any breakage could be stated as a pre-existing condition just to get out of their contract! If my own mechanic never noticed a problem when he serviced my car, then it was not something very obvious or could be seen during a regular maintenance check up! Unless there was a problem that warranted a further look, there would be no reason TO LOOK!!!

I have been receiving junk mail from this company for an extended period of time. It has proven worthless to tell this "business" to quit. I have emailed them and phoned them telling them to stop but they are too stupid to comply. The latest junk mail was trying to sell me an extended warranty for a vehicle that I do NOT own. It is time for them to permanently stop wasting my time with their junk mail. I will NEVER do business with them.

I am dissatisfied with this organization because services were misrepresented by a telemarketer on June 28, 2008. I encouraged the company to pull the audio tape of the the sales call on that date and take appropriate action against the employee. I asked for a refund when I called on September 30th and spoke with a customer service manager to express my concerns. I faxed a letter asking for a refund check, per Mr. Sammons' instructions, and was advised that I would receive a refund in 6-8 weeks. It has been 8 weeks and I have not yet received my refund.

I received a letter from this company to contact them to purchase Extended Warranty on my vehicle. I first spoke with a guy named Eric, who provided cost, coverage, and qualified discounts. I said thank you and that I need to discuss this with my husband before purchasing. He then passed me on to another person who claims that I am eligible for even more discounts. She continued her pitch and I also declined immediate purchase. Then Eric passed me to on a guy who tried to close a sale by telling me that he will offer the best deal on coverage that I can afford to pay on monthly basis. I again declined immediate purchase and asked who I should call back for. He then continued to be extremely harassing with me, stating that I should not need to discuss anything with my spouse and buy the warranty since its my car and that I should realize the importance of auto coverage. He raised his tone of voice and made sarcastic and harassing remarks about my relunctance to purchase. He said I will regret not taking the deal and that I will not have a special discount should I change my mind later to purchase. I was scared and shaken up after the call. Please do not let this company continue to do business!