Our water heater ruptured and dumped 80 gallons of water into our home. It happened at 11;30 PM on a Friday evening. the insurance recommended servpro as the first choice. We trusted them, but when derrick arrived he talked a good game and only finished half of it. He removed some base boards and drill holes in our wall, and place many fans and 2 dehumidifiers in our home and left. 4 days later he returned and retrievevthe equipment, but did not patch the holes or replace any of the base boards. my wife cakk after a week to find out when he would return to put our home back together. His reponse was we had to get a contractor to do this, but on his business card it ststes he would do this. I am telling everyone I know not to use Servpro. I have spoken with many other and when we tell them we use Servpro, their response is you made a big mistake, they are no good. We still do not have our home together yet, but have contacted a contractor to come do this work. We are very unhappy and will let the insurance company know not to recommend your company anymore

Kenneth Leggett