I sent in my computer to be repaired at servpro in israel. first of all, not all the branches that are on their website actually exist. then, i sent my eeepc netbook in and got it back more than a month later with the exact same problem. i then sent it back to them, and have not been able to get straight answers from them for a month and a half. each time i call, i need to have the exact same conversation, explaining why, even tho my netbook is no longer under warrantee, it was when i initially sent it in. each time, the conversation ends with someone saying they need to speak to a supervisor and get back to me, and each time, no one ever calls back (of course, each time i call, there's no way to speak directly to the supervisor)
avoid this company!!

After numerous requests for call - back ; regarding invoice # 2594291 & # 2876627, requests are totally ingnored... If this company is a viable & active service, I would like to be contacted as soon as possible, one way or the other.. Perhaps the better business of Greator Hartford should be advised. HELP !!!

Servpro,
They came and gave us high hopes that everything is going to be ok, then put all these machines in and left and came back the next day a took a meter to the walls and said that they be back tomorrow that was a lot of water in the walls so this went on for three days the 3rd day the insurance said there is no need for them to have all of the equipment in two small rooms so they took them out and when we had to replace the kitchen floors their were water still there so they had to fix it before laiding the floor down. I read their ad on the internet and it said they remove water and deordorizer or diinfectant of mold but they did none. So that is my story please do not use this company at all.

When the company first arrived in my home back in December 2010, I wanted to feel very safe and secure that they were, in fact, doing their job.
At first, they were kind and seemed concerned about my issues.

But, then after about a week or so, the problems slowly began.
I will list them in order for your ease in reading:

1. My husband had some concerns that there was work done that didn't need to be done. My husband, being a former general contractor, had some valid concerns. When he questioned Aaron West, the older son of the franchise owners, Aaron repeated that we had nothing to worry about, because the insurance company was covering all the costs. This made us a bit weary, because we didn't want to take advantage of our insurance company, nor did we want them to do unnecessary work, just to hike up their fees.

2. The younger son, Cameron, saw that I was very upset about the entire process, particularly that it was during the holidays. He said that they could abandon the job if we wanted them to. This response was flippant and unprofessional.

3. After our kitchen was contained with plastic, we were told that we couldn't enter the containment due to a possible hazardous environment. However, we witnessed the workers at Servpro entering the containment without wearing their masks. They also contained our atrium, but never explained why this was needed, but to just trust them that they were doing this to protect us. My husband informed me that opening the window between the kitchen and the atrium compromised the previous containment of the kitchen as the remediation of the mold had not yet been completed. Essentially the atrium was being used as a conduit for venting contaminants to the outside through the open skylight in the ceiling of the atrium and therefore possibly contaminating the atrium. My husband’s concerns regarding this practice were never satisfied nor was there any attempt on their part to explain their reason for doing this.

4. When finally removing the plastic from the containment, they recklessly tore down the plastic, leaving a staple in our floor, which was not only unsafe, but someone entering our kitchen with only socks on, scraped the bottom of their foot. When I mentioned this to the Servpro employees, they acted as if it was nothing to be upset about and made the comment, ”you should not be in a construction zone without shoes on.” The construction zone was in an area of the kitchen--free from any hazards.

5. The containment was put up in a very sloppy, unprofessional manner, leaving staple marks on our ceiling and walls.

6. When the job was approximately 3/4 completed, Aaron West pressured me into filling out a survey. He caught me in a moment when I was in a hurry and when I asked if I had to fill it out then and there, he replied that I did. Realizing this afterward, I thought I should have refused to answer the survey, but complete it at my leisure. I would appreciate either filling out a new survey, or destroying the one I did fill out.

7. Finally, when the job was completed, I had a check from my insurance company to give to Robert West, once he delivered my sink, faucet and a couple of other items which belonged to us. When he came by, accompanied by his son Seth West, to collect his check, he carried on and on about how they were so kind to me and helping me out during this stressful time.
Then, to top it off, and I thought I heard enough of his diatribe, Robert said to me, "I know you are having problems in your marriage!" I was so completely astounded and taken aback, not to mention completely offended by his unprofessionalism and his remark, that I became defensive about my marriage, even though it was/is none of his business. He was extremely out of line, not to mention completely inappropriate and unprofessional.

8. I have e-mailed Karen West, notifying her of 2 checks I had for them from the insurance company. I also wanted them to return a couple of items which belonged to me. I have been completely ignored, never receiving responses to my e-mails.
Last week, when I phoned and spoke with their office receptionist, Jessica West, she snickered as she told me that they would get back to me this week. I assure you, that will not happen.

It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back. We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April 2010) We have some concerns as outlined below:

Line item 4: You have two TV/VCR combo's listed when in fact there was only one.
Line item 7: You have two VCR's listed when in fact we have only one.
Line item 57: This lists two child rocking chairs. Then, you are charging us again for the same two child rocking chairs on line item 78.
Line item 110: These are the multi-colored floor tiles in the play room. We paid $20.00 for these at Costco. You are charging us $123.42 to clean them.
Line item 9: You are charging for cleaning two desks when in fact you only took one desk.
Line item 16: You are charging us $150.00 to clean a TV purchased in 1993 and then $75.00 to clean another TV from the same room that was the same size. Why the price difference?
Line item 17: You have 3 DVD/VCR combo's listed when in fact we only owned one.
Line items 23, 82 and 87: You have listed as Bookcases. We do not own a single Bookcase.
Line item 88: The old yellow refrigerator. You never took this to be cleaned, yet you charged for cleaning it.
Line item 54: The microwave is mounted in the home over the range and was never removed or cleaned, yet you charged for cleaning it.
Line item 100: You never removed or cleaned this item yet you charged for cleaning it.

It appears to us that SERVPRO never intended for us to see this itemized list, as you refused to provide it to us until we went to the SERVPRO corporate office, and even then it wasn't until our meeting last week that you provided it to us. We still have not been provided with a list of items for our insurance company that you removed from our home that you considered irreparable and destroyed or disposed of.

With the exorbitant fees, repeat charges, and charges for items that are non-existent, it appears to us that SERVPRO'S actions are criminal by attempting to defraud or insurance company. This matter will be forwarded to the states Attorney Generals office, the local Prosecuting Attorneys office, The BBB, and the Federal Fair Trade Commission for them to determine weather or not criminal actions have indeed transpired in this case as well as others you have been or are currently involved with.