I was in the seven eleven on 8338 Narcoosee road purchasing a coffee. First of all, I said good morning to the white old lady who was the cashier (I am an African American) and she did not respond. Instead she gave me a "racist dirty look". Then I asked her for a bag to put my creamer, napkins and sugar for my coffee in and as I was putting the items in the bag she shouted from behind the counter " Miss, you can't fill that bag up with all that stuff". Surely, it would have been better for her to say Good Morning". But no, she had to go there. As a law abiding citizen and very respectful person of the elderly I replied' you cannot tell me how much sugar and cream to add to my coffee". As I walked out of the store I gave her a dirty look and made a mental note to make a complaint. This person has exhbited this type of racist behavior to several minorities that visited the store, as I have learned later on. She needs sensitive training or she needs to find another line of work. May God have Mercy on her soul!

On January 10th I went to above store and attempted to purchase $30 gas using my debit card by pre-paying inside the store. After the attendant swiped my card, which was subsequently charged $30, I went outside and attempted to pump the gas. The gas pump failed to dispense any gasoline at that time. So I went back inside and told the attendant what had happened, at which time she asked for my debit card again so she could re-swipe it. Finding this a little bit suspicious, I declined and instead handed her $20 in cash for the gas. At that time, she gave me a receipt which showed that the $30 charge had been voided. After that I went out, pumped my gas and left the station.
A few weeks later, I checked my online bank statement and to my surprise it showed that the initial $30 had been deducted from my account but not subsequently refunded. After discovering this, I returned to the gas station with my receipt and a copy of my bank statement on two separate occasions. I was assured by the store manager on both occasions that this matter would be handled in a timely manner. As of now I still have not received the refund.
While $30 is not a terribly large sum of money, it is the principle of comsumer trust that is at stake. When a simple transaction is not able to be reversed even three months after the fact, it calls into question both the competence and the integrity of the staff at your Wahiawa establishment. The fact that I provided the store manager with a copy of all the pertinent documents and have yet to hear back from her is even more troubling. This shows a grave lack of concern on the part of the store management and an overall poor attitude toward customer service. If 7-11 is to maintain it's reputation as a leading provider of affordable goods and services to a diverse clientelle, it must fix such discrepancies in a timely manner. Please return the $30 to my bank account as soon as possible.

Nerissa Garnsey
1603 Eames St
Wahiawa HI 96786
email [email protected]

I got back from the gym tonight at 4:45 AM, stopped by the local 7/11 to purchase a lotto ticket, and this guy working there already was looking at me in the rudest way, as I approached the counter he immediately rolled his eyes, and walked over slowly like I was taking up his precious time or something, I asked him if I can purchase a lotto ticket, and he looked at me without saying anything like I was stupid or something, I repeated myself again, "Can I purchase a lottery ticket please?" Then he just looked at me with the smuggest expression on his face like I wasn't worth his time, and replied, I'm sorry? In a mocking manner, I became a little agitated and repeated myself again. "Can I purchase a lottery ticket please??" He then paused for about 5 or 6 seconds just staring at me smiling the entire time, and replied, "no, lotto, " so I was like, "umm ok? why not??" He told me to come back at 6AM and I was really annoyed because its obvious he was pulling my leg, and I asked him for his name (wasn't wearing his name tag, shirt untucked, his huge gut was hanging out of his uniform, and he had the most pungent odor, he practically reeked of curry and body odor) He said his name was Rajt, I asked him to spell it out for me and write it down so I could tell his manager tomorrow, he didn't care or take it seriously, (7/11 is a franchise, so his brother or uncle probably owns the store anyways)...

He just stood there smiling at me like I was stupid, and gestured to talk into his ear, I told him, "Dude... I'm not getting close to that thing, you smell of really disgusting b/o, I don't know where you've been, or what you've been doing, there's no way I'm getting near you!! Just write it down and I'll be on my way!!" Then he just takes out a paper and pen, and throws it on the counter, and told me to write it out, I had enough, and was like fine, whatever... he spelled it out (took him like 2 minutes to both recite his name, and for me to understand him through his thick accent) I told him, "Look I know this is probably a family business, and you probably won't get in any trouble which is why you're acting so rude to me, but I did not do anything to deserve this, I was respectful of you when I came in, you on the other hand have your shirt untucked, no nametag, you smell really bad, and on top of all that your freaking gut is hanging out for God sakes!! You need to be more professional when you come to work, this is not the way I think you need to represent your family's business..." As I was telling him this he looked at me jokingly, and lifted his arms to smell his armpits one by one, so I told him, "You know what... I don;t care anymore, whatever problems you're having with your life, don't take it out on me, you areby far the worst employee I have ever dealt with!!" I took his pen that he made me write his name down with and tried to hand it to him, but he just leaned back on the counter with his arms crossed looking at me still smiling, so I got fed up, and sank to his level... I tossed the pen towards him on the floor behind the counter and walked off.