unfortunately you have to reach these points and make it published a claim that should not have these Connon, I asked a few patterns and 3 cd's from this company Aug. 31, my order came two weeks after checking I realized that I was two packages of patterns and the 3 cd's, of course I made my claim and after the second complaint on 16 September ... wrote to me telling me that the order had been sent in two packages ... (by chance the last packet was sent 1 day after my second claim), good to wait patiently ... I get the package on Oct. 3 and the novelty if not intentionally forget again the 3 cd's, I wrote that same day, and again this day ... but nothing answered me so far ... the worst thing is that I only gave the idea of buying patterns via the Internet at the company you work .. and that following this, I have been scolded me without any guilt. I hope SewingPatterns lords, I will respond and send me all at once ... : (