I was finally got a hold of someone on the website www.sflnutrition.com. Attached is my conversation w/ the rep.

Your Issue ID for this chat is LTK42304702359X

Joseph-PH: Welcome to our live chat customer support service. How may I help you today?

Paul: hello?

Joseph-PH: can I help you Sir?

Paul: i need to cancel my "membership"

Joseph-PH: Can I have you order number please?

Paul: i got charged for $78.95 on my credit card and had tried to call the 800's listed

Paul: i don't have the order number available.

Paul: i do have the number charged to my credit card.

Joseph-PH: For verification purposes, may I please have your phone number, the shipping address for this order, and the last 4 digits of the credit card used?

Paul: by the way, i also filed a complain with better business bureau

Paul: 916 353 0521

Paul: 105 lions way folsom ca 95630

Paul: i want the $78.95 reverse on my credit card.

Paul: I also filed a dispute with my credit card company.

Joseph-PH: is this your first bottle?

Paul: yes

Paul: which you guy already charged to my credit card $5.95

Joseph-PH: Thank you for waiting. I'll be with you in just a moment.

Joseph-PH: I understand your concern. I will explain what took place. When you placed your order, notification was provided on the second page of the checkout process explaining the terms of the trial, including the final day to contact us via our toll free number or live chat if you decided to cancel the trial. If the trial was not canceled by that date, you would be billed the full price of the product, which is non-refundable. I can cancel the trial for you right now, which will confirm that you will not receive any further charges or products.

Paul: how about the charge of $78.95

Paul: i have called the number listed serveral times to cancel

Paul: the number was a bogus number.

Paul: your company is in for a big law suit

Joseph-PH: Sorry it is indicated in the terms and conditions that the first trial is non-refundable...

Paul: i'm not talking about the first trial.

Paul: I am referring to the $78.95 charged on my account, which is the second charge

Joseph-PH: but here in our records you don't have a second charge Sir and let me just inform that we don't charge $78.95.

Paul: yes. there is a charge on 12/21/2008 for $78.84.

Paul: it is $78.84 and not $78.95

Paul: i've been doing some research on your company.

Paul: appearantly, your company is famous for this scam.

Joseph-PH: in our data base you only have a $78.84 charge. That is for the first triial.

Paul: my first trial was $5.95

Paul: for the shipping.

Paul: and handling

Joseph-PH: When you placed your order, notification was provided on the second page of the checkout process explaining the terms of the trial, including the final day to contact us via our toll free number or live chat if you decided to cancel the trial. If the trial was not canceled by that date, you would be billed the full price of the product, which is non-refundable.

Paul: NO!

Paul: AGAIN. THE NUMBER LISTED WAS BOGUS, NON-REACHABLE

Paul: the trial was free accept for the $5.95 shipping and handling.

Paul: which was for the first month.

Joseph-PH: I'm sorry for the delay. I'll be right with you.

Joseph-PH: Sir it's in the terms and conditions of the webpage upon ordering on-line the product...

Paul: Cann't you read English?

Paul: Paul: AGAIN. THE NUMBER LISTED WAS BOGUS, NON-REACHABLE Paul: the trial was free accept for the $5.95 shipping and handling. Paul: which was for the first month.

Joseph-PH: I will be right with you.

Joseph-PH: Well due to some high volume of calls the customer service hotline is also experiencing some technical difficulties where it is really hard to reach...

Paul: i tried serveral times over three days.

Paul: appearantly, there were numerous complains about your listed number.

Paul: your company credential is on the line.

Paul: BBB has a list of complains about your unethical business and unreachable numbers.

Joseph-PH: I will be right with you.

Paul: I give you 5 more minutes. I am not going to waist my time and energy over this. I already filed a dispute with my credit card company.

Joseph-PH: Thank you for waiting. I'll be with you in just a moment.

Joseph-PH: Your order has now been cancelled. You will not receive any additional charges nor product shipments. You should receive an email confirmation for the cancellation soon.

Joseph-PH: Is there anything else I can help you with today?

Paul: what about the $78.84?

Joseph-PH: If that is for the first trial Sir again it is non-refundable as stated in the terms...

Paul: Paul: Cann't you read English? Paul: Paul: AGAIN. THE NUMBER LISTED WAS BOGUS, NON-REACHABLE Paul: the trial was free accept for the $5.95 shipping and handling. Paul: which was for the first month.

Paul: I am going to post this conversation on the BBB website as well.

Paul: I also have this for my credit card company.

Joseph-PH: As I've said due to some high volume of calls the customer service hotline is also experiencing some technical difficulties where it is really hard to reach...

Joseph-PH: anything else?

Paul: Welcome to Immediate Support. An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 2 seconds. Thank you for waiting. You are now chatting with 'Joseph-PH' Your Issue ID for this chat is LTK42304702359X Joseph-PH: Welcome to our live chat customer support service. How may I help you today? Paul: hello? Joseph-PH: can I help you Sir? Paul: i need to cancel my "membership" Joseph-PH: Can I have you order number please? Paul: i got charged for $78.95 on my credit card and had tried to call the 800's listed Paul: i don't have the order number available. Paul: i do have the number charged to my credit card. Joseph-PH: For verification purposes, may I please have your phone number, the shipping address for this order, and the last 4 digits of the credit card used? Paul: by the way, i also filed a complain with better business bureau Paul: 916 353 0521 Paul: 105 lions way folsom ca 95630 Paul: i want the $78.95 reverse on my credit card. Paul: I also filed a dispute with my credit card company. Joseph-PH: is this your first bottle? Paul: yes Paul: which you guy already charged to my credit card $5.95 Joseph-PH: Thank you for waiting. I'll be with you in just a moment. Joseph-PH: I understand your concern. I will explain what took place. When you placed your order, notification was provided on the second page of the checkout process explaining the terms of the trial, including the final day to contact us via our toll free number or live chat if you decided to cancel the trial. If the trial was not canceled by that date, you would be billed the full price of the product, which is non-refundable. I can cancel the trial for you right now, which will confirm that you will not receive any further charges or products. Paul: how about the charge of $78.95 Paul: i have called the number listed serveral times to cancel Paul: the number was a bogus number. Paul: your company is in for a big law suit Joseph-PH: Sorry it is indicated in the terms and conditions that the first trial is non-refundable... Paul: i'm not talking about the first trial. Paul: I am referring to the $78.95 charged on my account, which is the second charge Joseph-PH: but here in our records you don't have a second charge Sir and let me just inform that we don't charge $78.95. Paul: yes. there is a charge on 12/21/2008 for $78.84. Paul: it is $78.84 and not $78.95 Paul: i've been doing some research on your company. Paul: appearantly, your company is famous for this scam. Joseph-PH: in our data base you only have a $78.84 charge. That is for the first triial. Paul: my first trial was $5.95 Paul: for the shipping. Paul: and handling Joseph-PH: When you placed your order, notification was provided on the second page of the checkout process explaining the terms of the trial, including the final day to contact us via our toll free number or live chat if you decided to cancel the trial. If the trial was not canceled by that date, you would be billed the full price of the product, which is non-refundable. Paul: NO! Paul: AGAIN. THE NUMBER LISTED WAS BOGUS, NON-REACHABLE Paul: the trial was free accept for the $5.95 shipping and handling. Paul: which was for the first month. Joseph-PH: I'm sorry for the delay. I'll be right with you. Joseph-PH: Sir it's in the terms and conditions of the webpage upon ordering on-line the product... Paul: Cann't you read English? Paul: Paul: AGAIN. THE NUMBER LISTED WAS BOGUS, NON-REACHABLE Paul: the trial was free accept for the $5.95 shipping and handling. Paul: which was for the first month. Joseph-PH: I will be right with you. Joseph-PH: Well due to some high volume of calls the customer service hotline is also experiencing some technical difficulties where it is really hard to reach... Paul: i tried serveral times over three days. Paul: appearantly, there were numerous complains about your listed number. Paul: your company credential is on the line. Paul: BBB has a list of complains about your unethical business and unreachable numbers. Joseph-PH: I will be right with you. Paul: I give you 5 more minutes. I am not going to waist my time and energy over this. I already filed a dispute with my credit card company. Joseph-PH: Thank you for waiting. I'll be with you in just a moment. Joseph-PH: Your order has now been cancelled. You will not receive any additional charges nor product shipments. You should receive an email confirmation for the cancellation soon. Joseph-PH: Is there anything else I can help you with today? Paul: what about the $78.84? Joseph-PH: If that is for the first trial Sir again it is non-refundable as stated in the terms... Paul: Paul: Cann't you read English? Paul: Paul: AGAIN. THE NUMBER LISTED WAS BOGUS, NON-REACHABLE Paul: the trial was free accept for the $5.95 shipping and handling. Paul: which was for the first month. Paul: I am going to post this conversation on the BBB website as well. Paul: I also have this for my credit card company.

Joseph-PH: Anything else?

Paul: Paul: i tried serveral times over three days. Paul: appearantly, there were numerous complains about your listed number. Paul: your company credential is on the line. Paul: BBB has a list of complains about your unethical business and unreachable numbers.

Joseph-PH: do you have any other concerns?

Paul: can you resolve any concerns?

Paul: address my one issue first

Joseph-PH: Not all Sir. Now anything else?

Paul: what about the first $78.84 charge to my account?

Paul: a charge which I did not receive the product?

Joseph-PH: What is your full name Sir?

Paul: Paul B Thai

Joseph-PH: I'm sorry for the delay. I'll be right with you.

Joseph-PH: Label/Receipt Number: 9101 1480 0860 0739 8425 17

Joseph-PH: Status: Delivered

Joseph-PH: Your item was delivered at 12:19 PM on December 10, 2008 in FOLSOM, CA 95630.

Paul: I have never received the order, except the first trial sample