My husband purchased a $50.00 massage in 2007 when I was eight months pregnant and was unable to use because the did not have a table to accomidate me. I called and talk with Shalee and she told me that I could come in anytime and that she would take care of me. My husband even called a year later and she informed him that I could come in anytime for my massage that she would have my info in her drawer. I stayed very busy as most mothers do and became pregnant agian. I called this may almost 4 years later to check to see if we could finally set up my massage. She wanted to know how and when my husband purchased the massage and when I told her and she told us that our massage had expired and or she didn't have any record of the massage. It was just too bad. She hung up the phone one me. My husband then tried to call back a few seconds later and Shalee was unavailable. I then looked up our bank records and found where the $50.00 had been deducted from our bank account from Shalee's. So then I called again and Shalee was again unavailable! She did call me husband back later that evening and told him that she had no record of our massage and if so it had expired. She was very rude! She then told him that it would be bad business practice for her to refund any money or even try take care of us. She would not let me husband even speak. She then again hung up on us. She never once tried to make things right or even offer to fix the problem. I know $50.00 is not a lot but for someone to steal it from you it makes it a real big deal. She could have handled it so much better and even made return customers but she choose to steal our money.