I called 1-800 260-4776 to order shamwow towels. I bought one set and to receive one set free = 8 towels, 2 mops, and plus shipping charges. I'm talking to a recording and pressing 'one' for yes, and 'two' for no. The recorded offer continues to sell me more 'stuff' which I answer 'no'. There is NO Way that you can cancel the order after they have your credit card info. I needed to know the total cost of the order, and of course, the next words you hear are, "Thank you for your order which you will receive in 2-3 weeks". 2-3 weeks is a "special rush order" and they don't give you that extra cost either! I want to know that when it is delivered that the products will come to me - that is, do they insist on a signature. Man, have I got into something I've never done before? I'm very suspicious about talking that is, communicating with a computer. There is not another phone number nor website I can find to get an answer to the status of my order. Please help me. Elaine