I am a homeowner in Porter Ranch for almost 10 years, like many homebuyers, we buy Shapell homes because of its supposed excellent quality. Our house has been fine until we found mold stains in our house a year ago; we made a formal complaint to Shapell's Warranty. All we got from them was just the run around. We finally decided to look for a new house in the neighborhood; we visited Shapell model homes to get an idea of new home prices. Surprisingly, we noticed the cheap quality of those new houses compared with ours, but prices were much higher! So we went to a realtor nearby who confirmed our assumptions. He said Shapell Homes quality had gone way down after its owner Nathan Shapell passed away in 2007 and laid off almost half of its employees, many were in executive positions for decades, and hired new lower salaries personnel from bankrupted public companies as one of many cost-cutting strategies, also in order to lower cost, they use lower quality building materials, but still use Shapell "Homes of Quality" to keep prices high. The realtor recommended us to consider non-Shapell Homes in Northridge instead.

Shapell Homes is nothing more than an average builder with
subpar customer service. The folks at the customer service / warranty
department don't understand construction and don't have quality control.
Interested viewers can check out http://www.shapellhomessucks.com