I have been a customer of Shapes Total Fitness for over a year now. For the last month I had been trying to assure the cancellation my gym membership, as I am moving to a location where that gym is not available. I have had a horrible time trying to assure this: I was originally miss instructed by the ladies at my gym, tried calling a different branch, and called your 1.888.50.shapes number all in order to try to confirm that my gym membership would be canceled when my contract was up in September.

Finally I was told to send an email to [email protected]. I sent 3 over the course of this week, and also sent a letter to the corporate office by mail. Today, feeling concerned that I still had not heard from anyone, and also after being instructed to call the corporate office by the staff at my gym branch, I decided to gave you a call.

I was met with blatant disrespect by the woman in charge of the [email protected] account. Not only was she belligerent in her tone and attitude but also treated me as if I had no right to call and inquire about my membership issue. She rose her voice in anger and said "you are not our only member, and my first email from you was on the 11th". When I tired to explain to her my concern, and that I had been working on getting in contact with the right person for the past several weeks (not just since I sent her my first email) she became more disrespectful. She said she would not give me confirmation that my auto renew would be canceled when my membership expires in September. All I was asking for was an email reply.

I find this treatment to be entirely unacceptable. I have been a reliable member of this gym for over a year and it is my right to inquire about my membership issues. I do not deserve to be shown the disrespect the young woman on the phone gave to me. I understand her frustration with perhaps having to answer many emails a day, I too have a similar position at my employer. However, when one of our members calls to inquire because of our delay in response we NEVER treat them in the way I received treatment from your employee.

I only request that I receive confirmation that my membership auto-renew will not be activate— that my membership will discontinue come its expiration in September. If I continue to receive no word I will be contacting the Better Business Bureau of West Florida, and the proper authorities concerning my rights from my contract.

My credit card was stolen and I forgot to switch over my account with Shapes. Since I pay for both my daughter and myself, they are charging me a $28 fee for being declined for both. No other company did this to me. I had forgotten to also switch my Busch Gardens card. Busch Gardens didn't charge me a penny! I asked the girl if I could speak with her manager and she told me that she didn't have one, that the next person would be the owner and he does not talk to anyone. How funny is that, he'll take my money but won't dare speak with me. Also, I have only used the gym once due to the fact that I have a herniated disc and can't go. I still pay because I am locked into the contract, but come on, you are not having to come out of your pocket for the declined EFT transfer. Just take the payment and forget the fees. I'm not using the facilities anyway, so you're really making money for nothing as it is. They are ***.

I needed to cancel my membership at Shapes due to a relocation. My Husband serves our country. I asked prior to signing if we needed to move because Uncle Sam said so, would that be an issue. I was told that it would not be. When that time came a 1 1/2 years later I submitted the information to show we relocated. I was told that I would still have to pay a fee even though there was no gym in my area. We relocated from Florida to California. We tried speaking to a corporate manager and were treated rudely. If you choose to go to Shapes, know that even if you have to relocate, regardless of reason, you will have to pay an expensive fee.

SHAPES FITNESS ***!! I went there today (St. Pete, Florida) with $500 in my pocket. I had talked to a rep yesterday via phone. She seemed cool enough. I am a brass tacks kind of girl. I want to know how much it costs and what they have to offer. I made an appointment with the Asst. Manager for the next day. I arrived at the Shapes location twenty minutes early. I told them of my "appointment'. Well, the AM was out sick. Instead, I got some very strange girl who was obviously trained too aggressively on "SALE STRATEGIES". She was moving her head all around in a weird way, trying to make eye contact. I kept telling her that I "JUST WANT TO SEE THE FACILITY!" I said this at least three times. I had refused to fill out a clipboard form about my life. I kept telling her "I JUST WANT TO SEE THE FACILITY!” She persisted and kept saying "Well, I can't show you anything because you didn't fill out our form. I have no idea what I should show you!" Again, I said: "I JUST WANT TO SEE THE FACILITY!” She kept nodding her head all over the place to capture eye contact and ignored my requests.

This is a terrible mistake for the SHAPES organization. I was ready to spend at least $500 on a yearly membership. However, apparently you brainwash your employees to the point they don't hear the customer. This is so wrong.

I will NEVER join SHAPES. They are too screwed up!!! BTW. I never did get to see the gym. I walked out because the sales rep kept insisting I fill out their stupid form. Is this asinine or what???? Their LOSS!!!I I am taking my hundreds to the next gym. Even saying this freaks me out. In this economy, you would think businesses would respect the customer. I guess not. Like I said before; THEIR LOSS!

They neglect to tell you that their refund period starts when they receive your proofs, not the date your proofs refer to as your relocation date. Also, they take $75 off the top as a penalty for cancelling the contract. So I lost about $140 by signing up; my relocation occurred faster than I thought. BEWARE! BEWARE! Their managers will not tell you this info--I had to find it out the hard way. I reported them to BBB, but they refused to deal with me to make me a satisfied former customer.