I was not able to log onto ShareBuilder's website on 9/19/08 so called because I wanted to log in and cancel one of my trades and place a market order. When I talked to one of their phone representative, I was told that my trade was executed and told me that I will be able to see this trade reflect on my account shortly. Once I was able to log in, I saw that my trade was still pending. I called and talked to another phone representative and he told me that he couldn't do anything so he forwarded me to his manager Melissa. Melissa was rude and told me this was my fault. I asked if I can talk to her manager. Melissa put me on hold and she told me that her manager was busy and will call me when he was available. I never heard from Melissa's manager.

I filed a complaint with the SEC, but never heard anything back.

I sent sharebuilder a letter asking them to honor this trade and after a few months I received a letter from ShareBuilder saying "On 9/12/2008, ShareBuilder experienced a system problem that delayed the submission of trade orders to the market during the early market hours. This also resulted in delays in executing cancellation requests and difficulty for some customers in accessing the web site."

But they refused to reimburse me.