We were contacted in a most abrupt manner by a Mr Arrington at this law firm stating that he was a debt collector for JC Penney.

Money was owed to JC Penney but this gentleman treated my husband and I as if we were hardened criminals and made almost impossible demands for repayment of the debt in a most arrogant and demeaning way.

When the final settlement was made, he tried to make it impossible for us to make it in a timely manner, treating us as if we had no
brains and even though we are in the same state tried to make us send the payment in such a way that it would cost us an arm and a leg. He even called after the payment should have been in his office to make sure that the payment was made.

Each payment that we had made previously by regular US mail had arrived in his office and the check cashed within 3 days and he told us we had to allow for at least a week and send the check by Fed Ex in order for it to arrive in time. Needless to say, we sent it express mail on a Saturday morning and it was in Uniondale on Monday morning.

Throughout the process, Mr Arrington as extremely rude and demeaning and treated us with total disrespect.

We are paying off other debts through other agencies and not one of them has felt the need to give us a "get tough attitude".

I feel it unfortunate that such a company as JC Penney feels it necessary to stoop to such low means to collect a debt.

Bruce D and Mary Ann Barnes
16 Columbia St
Oneonta, NY 13820