I was given a Shark Cordless SV800 vacuum as a Xmas present. There was NOTHING in the manual that indicated operating time other than the battery pack needed a 24 inital charge. The charging light went off after the 24hours and the vacuum worked well and ran for about 45 mins. before shutting down. However, after that first use and charging the battery pack again for 24 hours the charging light did not go off, so I insertedt the battery pack into the vacuum, but it ran for only 15 minutes. I presumed that the battery would not hold a charge and was defective, so I called the company. After a wait, I stated my complaint and was then transferred to another department. After a much longer wait I was told by someone in the Far East that at least a 10 to 12 HOUR CHARGE was necessary for the machine to run for 10 to 15 MINUTES. When I asked why the machine ran for 45 minutes the first time, there was no reason given but the prior answer was repeated twice more, presumably from a script. When i asked why there was nothing in the instruction manual about the battery light indicator or the charging and running time after the inital charge, I was again given the same first answer. Reluctantly I ordered an additional battery pack, which cost a total of $47.80, but after giving all the necessary shipping information, plus my credit card number, I was suddenly disconnected. I had to call back, and after another long wait, I reached someone in the Far East again. After being placed on hold, I was told my order had not gone through. I placed the order again, was placed on hold repeatedly and then told it would take 2 to 3 weeks for it to arrive. Also, i was given only an order number and no confirmation or follow-up intructions.
I am very upset with this company that apparently makes these SHARK vacuums. The ads and desciptions on the sides of the boxes, give one the impression of a wonderful product, e.g. "Customizing Comfort", but no indications that a long charging time was needed for an extremely short operating time. EURO-PRO needs to be more truthful in their promotional ads, manufacture for effective products, train their phone personnel to be more responsive to complaints and replace seemingly defective new parts immediately, so that customers to not have to pay for this company's communication errors.