ATTENTION BUYERS:

Before you buy any home products from this company. Please read the following:

Last December 28, I order via phone the new "Vacuum Navigator Lift-Away" I finalize everything and even accept to pay the full amount, because the salesperson promise to deliver in maximum 10 days, of course I release my credit card info for the process.

On January 12, I called the customer service to wonder about my order and I was surprised to find that there is no order placed for me! Even when I talked to the Supervisor he confirmed that.Also he cannot localize the salesperson that I deal with. For your information I gave the name, order number, date and the hour, all the info needed without success. Then I had to call my credit card company to make sure my account was not used and I even canceled the account.

SO PLEASE BEFORE YOU PLACE AN ORDER FROM THIS COMPANY, MAKE SURE WITH WHO YOU DEAL AND TAKE ALL THE INFORMATION, BY THE WAY THEY'RE WEB SITE IS NOT SECURE THAT'S WHY I ORDER BY PHONE.

I ALREADY PASSED THIS MESSAGE TO ALL MY CONTACTS AND ENCOURAGE YOU TO DO THE SAME, BECAUSE THIS WILL MAKE THIS COMPANY TO BE MORE SERIOUS WITH THEIR CUSTOMERS.

Should have known better. Investigated the Shark Model S3101 and saw the bad press, however my wife had to have one. Guess what, after four cleanings the thing just quit making steam.

i bought an iron with the name shark on 3/18/08 and it shot water all over instead of steam. i returned it for a new one on 8/22/08. in the mean time some medical problems kept me from using it until recently. i was going to use it last week and it did the same thing. now the warranty has run out and the store cant do anything about it. i am asking you to stand behind your product and reimburse me for the iron.