According to other complaints, the company is located in Canada. Buyer Beware!!! This has got to be the worst vacuum on the market. I have used this item three times only!! The suction can barely pick up anything heavier than dust balls on a bare floor – The rug beater does only that – beat the rug! You have to repeatedly go over the same area in order to clean. It would be wiser to spend the money on even a basic Shop-Vac, which does a much better job than the ‘Shark’ I am lucky though, I know the manager at the Lowes store where this was purchased.