I purchased this item, I was so excited. I hate chemical smells and we have a history of cancer in my family, so this was perfect. I used it a few times, then I noticed something wasn't right. The head of the machine wasn't pushing water and I thought I was doing something wrong. So I switched heads and that fixed the problem, at least I thought it did. The next head lasted a little longer, 9 uses, then I noticed again it wasn't pushing steam or water. I bent down and tried to figure out if something had come undone when the steam shot from the back of the machine hitting my hand and arm. I jumped up and unplugged it right away. I felt sick to my stomach, this machine was breaking after less than 5 months. I quickly called the number for customer service and the girl tried to tell me it was my fault and I needed to buy another head or another machine. REALLY? I mean I just bought this for 99 dollars and I need to buy another one? What the heck is going on here?
People seem to love to get rich off americans, they spend their money on anything it seems. So we are duped over and over again. Then we wonder why. Just save your money people or else you'll end up with the same issues. It's a hunk of JUNK and I can do the same job with a hot bucket of water and vinegar for 75% less.

Buyer beware, this company does not value client relationships and for small children the machine may be very dangerous, as I burned my hand and arm during the whole ordeal.

Let me add to the raft of complaints about the Shark Steam Mop. Had it for a few months, and it simply does not produce steam. Customer service 'live chat' was useless (Told me to plug it in and pump the handle--as if that wasn't painfully obvious.) Then the person terminated the live chat. The customer service put me on hold, and no one every answered. This is truly an atrocious way to do business. Will never buy their products again, and will be sure to share my experiences with others contenplating such a purchase.

I ordered a steam mop for my mother. The ordering process gave several add on options at additional costs. I paid $35 for her mop to be delivered in one week. Then I ordered a steam mop for me. I did not pay for the fast delivery on my mop. Both mops were delivered on the same day, to my address. My mother is still waiting for hers because now I have to ship it to her. (she lives in a different state).

I have used my steam mop less than 10 times. The main problem I've been having is that you have to push down so hard on the mop and there is a lot of "drag". My arms are usually sore after I use it! The last time I used it the handle snapped right in half. Not worth the 80$ in my opinion.

The Shark Steam Mop looks so easy to use on TV. However, you have to push down hard to remove dirt spots (several times). Then after you are done, it leaves a dull residue and you have to mop again with anoter cleaner to put the shine back on your floor. I am sorry I purchased this product.