JB Robinson Waldorf Maryland, Kays, Jared, Shaws and other extended company are all in one company called Sterling. Please make sure you have your paperwork documented and have your photo's as often they swift stone to something else. Do not trust anyone in that store verbally also make sure the store manager are involved when buying as they are fraud. Do not sign anything unless you understand it. I was scammed in that store or company. The District Store Manager is rude and nasty in that region southern maryland. The red headed lady who is there assistance manager is the most croaked as she enrolled me in payment protection plan when I did not even agree with it. Be very careful in that store. The Filipino Lady been fired because she was honest she only charges me $150.00. but the red headed assistant manager forgot to take out the receipts from the repair shop Jared so I saw the exact price the red headed charges me 3x than original price. Be very careful with the repairs they charges 3x with original amount; ask for repairs price list so you do not get scammed.
shop around from other company first before buying these sterling group company had been practicing fraud and scammed, before buying a sale price visit that store before buying investigate, store credit application do not enroll unless you know what your signing this particular JB Robinson in Waldorf Md. check PPP, ESP and others things without your approval so ask for original document and have it copied. [email protected]
Hello to you i'm James The Jeweler in Atlanta, Ga and i also have my own jewelry discussion group here under "JEWELRY & WATCHES" i read your complaint here, and the first thing i'd like to tell you as well as others here if you're getting a ring sized it doesn't take 2 to 10 business days to have any ring sized, and if you're getting an engagement ring sized, and the jeweler asks you to leave your ring with him, ASK THE JEWELER TO REMOVE YOUR CENTER STONE FROM YOUR ENGAGEMENT RING IN FRONT OF YOU, THEN ONCE YOUR RING HAS BEEN SIZED HE CAN HAVE YOUR DIAMOND RE-SET IN FRONT OF YOU, IF HE CAN'T DO NOT BUY ANY JEWELRY FROM THAT JEWELRY STORE. I will ask all of you ladies and gentlemen that before you even buy an ENGAGEMENT RING FROM A JEWELRY STORE ask if they do their REPAIRS ON PREMISES OR DO THEY SEND IT OUT TO BE DONE FOR THEM. If a jeweler sends his work out to be done for him, get it in writing as to HOW LONG DOES IT TAKE TO HAVE RING SIZINGS DONE, and any other major work. I would STRONGLY SUGGEST THAT YOU DON'T DO BUSINESS WITH ANY JEWELRY STORES WHO HAVE TO SEND OUT YOUR JEWELRY TO GET REPAIRED OR SIZED. A jeweler should have those people working for him or her within their jewelry store, if not FIND A FULL SERVICE JEWELRY STORE IN YOUR AREA WHO DOES ALL WORK ON THEIR PREMISES. What i really believe has happened to you is that your CENTER STONE HAS BEEN SWITCHED by someone at at that jewelry store, and if you don't have an UN-BIASED APPRAISAL OR A GRADING CERTIFICATE FROM THE GIA OR EGL on your center stone, it's going to be hard to tell what quality your CENTER STONE really is or was before you ever bought it. I never sell a loose diamond that's not CERTIFIED so in the event something happens to my client's diamond i as well as my client knows WHAT QUALITY OF DIAMOND she had before anything was done to her ring Everyone NEVER BUY AN ENGAGEMENT RING IF THE CENTER STONE IS NOT "CERTIFIED" BY THE GIA OR THE EGL. If you need my FREE jewelry consulting services feel free to contact me here or at my contacts below. Email: [email protected] Kay and every other jeweler that is associated with them are awful! My fiancée and I bought my engagement ring at JB Robinson in Alabama in December of 2007. We picked out the ring a few months in advance and they told us they were having a big sale on December 4, 2007 and if we waited we would receive over $1, 000 off my ring which is originally priced at $3, 800 we got it for $2, 700 including tax. We thought we were getting a great deal for my 1 ½ princess cut 3-stone ring. It was so pretty in the store when I first saw it. I have thought before that when he actually picked up the ring there was a possibility that the ring was switched. I had heard of this happening, and actually happened to one of my mom’s good friends at Kay’s a few years ago. At the time I did not know that JBR was Kay’s sister store or we may not have bought my ring from there. But why would a jeweler actually willingly save us $1000? If they knew they were selling the ring and knew they were going to get to sell the high quality diamond elsewhere because we had already reserved that ring. Well upon buying the ring we received “marry money” which gave us $100 off of a $300 purchase. We decided to buy our bands the following January, on the 16 of 2008. We were not getting married until 2010, but we wanted to get the rings paid off way before the wedding since we were both still in college. When we were looking at bands I saw one I loved. The diamonds matched up with my ring perfectly. The manger Cameron assured me that it could be “fitted” to my ring. Since I bought the warranty on both the engagement ring and the band it would only be around $40 to have it fixed. I was so excited because I loved the band and my ring. Well I got the rings paid off in the year you are allowed interest free with their credit line. Well I took the ring to Kay’s last week to have the band “fitted” to my ring since my wedding was less than a year away. Well I was told by the manager at Kay’s that the band I paid $400 for cannot be fitted to fit my ring because it will ruin the diamonds on my band. And that it will be $1200 for them to “custom make” a band to fit my ring that they STILL currently sell in the store. HOW can you sell a ring and not sell a band. Plus how can you charge me $1, 200 for a ring when I am supplying the diamonds and a big chunk of the metal? What is it $100 per hour for labor? That is just stupid. Beware of Kay, JBR, Jared and all the other companies that are associated with them. Don’t believe me… google Kay Jewelers Scams!!! My fiancée’s dad was a jeweler for a long time and so was his granddad for over 50 years. His dad told us it should cost no more than $400 to “custom make” a band for my ring. The reason a band has to be custom made is because my ring has a diamond on each side of my ring to “set” the stone or that’s the reason I was told. I think personally it is a load of bs. Anyone planning on buying at Kay, DON’T!!!

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