Ordered $29.95 test kit; three business days later called to cancel membership, which is required to get the trial offer. Membership means auto shipments, almost $100! I canceled immediately.

On that cancelation call told there was no confirmation # for canceling, no email confirmation, nothing, and would cancel in 2 - 3 days, plenty of time before my shipment and first full package charge.

Being it was Guthy Renker, and I worked with Tony Robbins for years and know GR as the producer of Tony's infomercial, I felt secure that I was canceled.

On 9.15 I was charged the $97.84 for the full kit. I called and was told that there was no record of cancelation. I was also told that it takes up to 72 hours for cancelation to go into effect so I may have called too late to stop first shipment. It was approximately 2 weeks between my cancel call and their billing ~ that is not 72 hours! I was told that the shipment went out and that was that, I could cancel now but was responsible for the first full shipment.

Well this is THE GAME that many of the trial offer companies play. I was not shocked but certainly disappointed. I trusted the company Sheer Cover because I trusted Guthy Renker.

I asked for a supervisor and was transferred to another woman who only after badgering her, and I do mean I had to badger her, issued a refund on the account, stating it would take 3 - 5 business days. I requested an immediate reversal on the charge, something I do at my office and know it is doable, but was told it was not. I reluctantly accepted the 3 - 5 days. I asked for a cancelation # and / or email confirmation and was advised they do not provide either. This was unsettling.

On 9.18 the funds were back and available to my in my account! Hurrah for the good guys, someone kept their word.

On 9.21 another charge, that's right, for a full kit hit my account. I called again. I didn't say I was upset or had a problem, I simply asked the woman from Sheer Cover the status of my account. It's canceled, she said. When I asked, 9/15 she said. So how is it, I ask her, that you charged my account this morning, 9/21, $97.84 for a 2nd time? Because you didn't send back the product, she said. I didn't get any product, I said, and she said until the product comes back the charge stays. I asked for a supervisor to which she said we don't have supervisors. I was stunned silent for a moment, having spoken to a supervisor last time around. We have account specialists she then added. Okay I said, you can play whatever word game you want to, give me an account specialist.

The account specialist, another woman, (I have the names of all these folks, this is documented as I started legal recourse), who told me the account was canceled on the 15th, and that she didn't see any initial refund or charge, just this one on the 21st.

She tried to cover up every issue with semantics, until I questioned how I could be responsible for returning a package I never received she said, Well you didn't get it yet because it just shipped out on the 18th!
On the 18th, I asked, you shipped out something to me September 18th, after I canceled two weeks prior one time, and then had a screaming conversation about cancelation and refund on 9/15 and you know that the 9/15 cancelation is on record? Are you kidding me? To which she hung up! There you go, Account Specialist!

So I went directly to Guthy Renker and spoke to the woman who takes consumer complaints and I advised her that 1) this isn't about me and my refund, AGAIN, it's about Sheer Cover's reprehensible billing practices and the incompetent, hopefully, customer service. If it isn't imcompetent, then it's FRAUD.

I let her know that complaint sites are all over the internet on this product, that a YOU TUBE VIDEO to go viral isn't far behind. C'mon ladies, I know there's a creative soul out there who can do a Leeza Gibbons spoof on this product and their billing practices and get a viral deal going.

What's even more bold about this reprehensible company and their billing practices? They take out advertising for their $29.95 deal on the complaint sites! They want to use our complaints to their advantage.

SO LADIES, I call for a full out vocal and make known boycott of this product until the company makes A PUBLIC APOLOGY and cleans up their act.

For me, I was told for all my trouble I could keep the box coming my way. NO THANK YOU, the product may be good, I won't comment on that here, but I wouldn't take a box of gold from these people given how they choose to do business.

My refund is pending, I am to get a follow up call on it and I will continue with legal letter to both Sheer Cover and GR legal offices. Unless we each and all hold these companies accountable for their practices overall, not just what happens for each of us as individuals, they will continue to play their game of forcing the first full order on you to re-coup the cost of the initial offer and informercial. Don't let any of them get away with it.

SHEER COVER YOU ARE ON NOTICE, GUTHY RENKER ALONG WITH YOU. SHAME ON YOU BOTH.

From
NOT ON MY WATCH