sheer coverage

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Category: Lifestyle

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United States

SHEERCOVER.COM

sheer coverage Reviews

Mrs Ski February 20, 2010
late shipment and charges not approved
I saw the info comerical and though for about $30. 00 I could try the Sheer Coverage. I got on the phone and ordered my Sheer Coverage and paid for delivery within 5 business day. I waited and waited and called on day 7, "Oh that has been backordered and we expect it in anyday", called on day 11, due to snow problems we are not open call back in a few days, day 18, next business day, day 19 in process, day 20 next day, finally recieved it after 22 day, was still charged for express shipment. Of course I didn't wasn't aware of it until I opened the envelop. THEN I had the shock of my life the bill was for $115.94, needless to say I got on the phone right then and there. I was never told I was getting 90 days of makeup. Their explaination- because I had ordered the bronzer that made it a 90 day order. Bull-----, I was never, never told that this was a 90 day order, I was told I would pay the $29.95 for the first order, and $6.70 for the bronzer and prep lotion (which I didn't receive) and $5.95 for express shipment. (Which on my second call was told that it was taken off). The customer service person was not at all happy with me, when I told her I was calling my credit card company and requesting my payment be returned to me, as I was sending back their makeup and I was calling the Better Business Bureau. She told me she could take off one of the furture payments, I explained to her, the "she wasn't listening", I'm not paying for something I was not aware of and that that was a shoddy way to do business. She said "she tells everyone that they are paying for 90 days" I explained one more time " I was never, never told that my order was for 90 days, If I had known it I would have not ordered the makeup in the first place. I just wanted to try the stuff out and see if it was something I would like". Well she after talking to her supervisor - (Yea right) she took off the two remaining payments. The bottom line- I'm stuck with make up I can not use becasue it is the wrong color, I paid for express shipment on something that was 22 days late, and I was still stuck with a bill for $42.64. Now I know my original bill should have been $36.65, minus the express shippment. It is the principal of the way that this whole thing has been handled. I don't think I will ever do business with then again.
Lisa February 17, 2009
CUSTOMER SERVICE - REFUND
THEY DO NOT PROCESS THEIR REFUNDS IN A TIMELY MANNER, LEAVING THE CUSTOMER WAITING 6-8 WEEKS. THEY THEN DECIDE NOT TO REFUND YOU MONEY, BUT RESEND THE PRODUCTS BACK OUT TO YOU AND THAT TAKES ANOTHER THREE WEEKS. NO PERSONALITY WITH THE REPS ON THE PHONE; THE PRODUCT DOES NOT WORK THE WAY IT IS PROJECTED IN THEIR COMMERCIALS. THEY GET YOUR MONEY BEFORE YOU GET THE PRODUCT IN THE MAIL BY ABOUT THREE WEEKS AGAIN. WHAT A SCAM

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