sHELL canada

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Automotive

Contact Information
396 north front street, Belleville, Ontario, Canada

sHELL canada Reviews

fast grew March 14, 2011

Short Change/Fraud

Do not go to this gas station, I have been there on three different occasions that I have caught the attendant giving me the wrong change. On one occasion they billed me for more than the pump said that I purchased. When confronted, the attendant who is a young male with dark hair that works nights usually would just give me sarcastic responses like "perhaps you put the change in your pocket sir" or "I think you are mistaken as to what you gave me sir." If you debate with him he threatens to call the police and blackmails you by saying he has your credit card number (the time I used my card and he billed me for more than I bought). I end up with this same little prick every time I have been there and he for some reason believes that you can say what you want and blackmail customers just because you stick "sir" on the end of your sentence?

Never go to this station, they are thieves that is all there is to it. I don't even want to think of how many times they have ripped me off that I haven't noticed over the last 7 years I have used them. If anyone else has issues with them please post as I would love to go to the better business bureau with complaints from others as well.

love good service January 13, 2011

Horrible customer service

I have been a smart canucks reader for a long time now but this is the first time I decided to join.
This morning ( Jan 2011) I pumped gas and paid for it with my credit card at Shell Canada on 1010 Jarry Ouest, corner L'acadie. The receipt did not come out of the pump so I went inside, said hi to the male cahier and told him in English I need a receipt for my pump purchase. He said in French, straight out I do not understand. He said do you speak French. I am perfectly bilingual but since he attitude was so crappy I said no. He said I do not understand. I said I need the paper receipt for the pump, he was angry now and said I do not understand and did not even try. What you think I am doing in the store after I pumped gas right in front of the window, I wondered. I felt as if I was on candid camera. I could not believe it, he was so rude. I saw someone in the back room and said it again loudly. The person in the back room came out and tried to smooth things over but in the meantime the cashier who refused to speak English was screaming and I mean screaming at me. I could not believe it! I said what is your name (In English) then he said I will not tell you my name (in French) and there it was, he understood everything I said!

He just refused to speak English. I can not believe Shell Canada would hire someone unilingual in an area which is known to have many immigrants who don't know the language. Or any Shell station for that matter. Also, I get better service in English in the little French towns in Quebec.

I was shaking when I walked out because I could not believe it. I am appalled and will NEVER ever go back to that gas station, even if they sell gas at 5 cents a litre!