After fishing all day my husband decided we should stop at Shells to get himself a beer and something for us and the kids. Total came up to $20.39 and my husband thought he said $20.35, so the guy behind the counter who claimed he was the owner gave my husband his change and my husband questioned him and said I gave you $20.35 and the owner said no it's $20.39 so get out of here it's ok. WHO DOES THIS?? who does he think he is representing? We were offended so my husband told him if he's got a problem and he says "YEAH WAT YOU GUYS NEED TO LEAVE BEFORE I CALL THE COPS" so my husband and I said go ahead and call the cops. He then said we were M***F**** that need to leave his store and my husband told him he needs to keep his mouth shut and wait for the cops and this person whome calls himself the owner of the store says "YOU NEED GET YOUR PASSPORT AND STAMP IT AND GO BACK TO WHERE YOU CAME FROM"...you know what? I don't think we are EVER EVER EVER going to Shells anymore and we will let all our family and friends know about this, I will put this on Facebook, Myspace and even Better Business Bureau, he has no right to talk to customers like that especially if his paycheck are from customers. We have never in our lives been so offended by a owner of Shells especially a big company like this. Never again!

It was around 8:30-9:00 pm on Wednesday, April 20, 2011 and I went to purchase gas at the Shell gas station at 1308 University Ave, Riverside, CA 92507. I'm disabled, my left arm is amputated and I was having trouble at the pump. I had to release the pump a few times because my hand start to hurt. I could not lower the level that holds the pump. I noticed the handicap button and I pressed it. I got no answer and no one came out. I pressed it again and saw the guy behind the register looking down. He did not come out to help me. Do you not have that service during your operating hours? If thats so I will be purchasing my gas elsewhere.

cashier shorted me 10. left my number because I was confused at the time and thought I owed her money. no she shorted me 10 and I feel she knew it. manager still hasn't called after the girl said he would be in in the morning.

So I go to this one gas bar all the time on the way to pick up my sibling from work. I go there tonite and get some gas just to hold me over til I can fill up. I go in to pay and I wanted to use to different bank cards, and the guy at the counter says no, I cant do that. So he hums and ha;s and then asks me to move aside so that he can serve other people. So I do. Then he says well do you have cash on you, and I say no I only have what I have on these cards, and hes like well I cant use two different cards. So then I say ok, Ill be back with some money. So I went to pic up my sib, then return with her debit card to pay it off and then the guy is like well can you pay 10, because someone else used your pump and ended up getting billed your gas as well, just didnt make a hell of a lot of sense, now he says I have to come back and pay what I want in gas, and an additional 7 dollars.

About 7:00 a.m. on 11/22/10, I went to the Shell Gas Station located at 5314 S. Harlem Ave in Summit, the sales rep was engaged in a loud personal conversation with another employee while assisting me with my purchase. In the midst of the transaction, I noticed that she tossed my credit card on the counter oppose to placing it in my hand that was held out to retrieve my card. I expressed to the employee that she tossed my card on the counter and I would appreciate if she handed it to me as I did with her when I originally gave it to her, she began speaking in a vulgar tone and stated" I'm not picking nothing up if you want you get it", so I explained to her that her tone and behavior was not customer service friendly along with rude. I in turn began to walk away and she yelled "your ignorant", in front of the entire store. I went to my car to get a pen and pad, walked back into the store and aske for her name, she stated that it was "Christine", asked her for her last name she stated" I'm not giving you my last name", I asked the name of the manager she refused, so then I turned to her co-worker and asked for the manager's name she stated it was Matthew but says she didn't know his last name. I asked Christine the exact address of the facility and she yells "any information you want its on the door and yells out lady I have customers behind you". In essence her behavior, attitude, was both belittling, unsettling, and unacceptable. Especially after I noticed the customer(s) after me didn't receive the same treatment to which I had experienced. Their money/credit cards was placed in their hands-unlike mine. Her mannerism with customers that proceeded me was more than welcoming, to which I realized instantly that her behavior was based on racial discrimination. Her treatment towards me was not acceptable towards a paying customer in that establishment but totally disrespectful to any human being. Since that time I have contacted the facility trying to reach out to the manager to inform him of the chain of events that took place on this morning but an employee states he was not in the office, therefore this is first of many steps that I will be taking in regards to making a formal, written complaint in regards of the incident that transpired on today.