The employees are lazy and rude. They will help a man behind you before they will pump gas for a women. They also
encourage the male drivers to cut off and block the female drivers at the pump. One employee won't give you gas without
writing down your license plate - even after you give him a credit card and are a local that goes there often.
Today the employee was laughing and talking about me to the young man who cut me off. I have left without getting
gas several times because of the employees rudeness. Today I cut my credit card and took it into the manager and told her I
wouldn't be back.

On three separate nights between 10;30-10:48 the door is locked and No attendant in site. most nights I wait for her to come from the back, but tonightthere were already 2 other customers waiting . needless to say I no longer want to wait, i will be getting my gas down the street. did I mention the nights she is open amd on the cell phone.

Filling up my tank tonight to be surprised by gas spilling from my car the ground because the shut off valve didn't trip on the pump (once my tank was full). I went inside to tell the attendant, but his response was of confusion because he doesn't speak English well enough to understand what I was trying to tell him. I even brought him outside to my car to have him tell me that everything was okay with the pump. Even after I showed him the pool of gasoline on the ground, he still couldn't comprehend that something was the matter and the pump needed to be bagged. Not going to Shell again: I'll drive home on an empty tank next time!

One of the pumps automatic shut-off valve is faulty, and does not shut-off when tank is full. As a result, there is major spillage and overflow. Even after the pump was pulled out of the gas tank opening, it was difficult to disengage the mechanism that keeps the valve open. As a result, a vast amount of gas spilled all over the floor and myself. This is a dangerous situation, and definitely needs to be repaired ASAP. The pump should be de-commissioned until it is repaired! The customer next to me mentioned that it happened to him a few days earlier.

My attempts to inform the gas station owner/attendant of the faulty mechanism was met with sheer arrogance and remarks that I should watch the pump (note: I was standing next to the pump, watching it when this happened). He also commented to other customers that I must have been on the phone! My phone was inside the car - I was outside watching the pump! I'm sure the store cameras would easily verify that. He didn't offer any apology, nor did he acknowledge that the pump will be repaired or at least a sign put out warning customers of the faulty mechanism.

The owner's/attendant's attitude was unacceptable - absolutely appalling! It would serve Shell not to have people like this being a representative of their company. I will NEVER be going to that gas station again until is under new ownership.

To Whom it May Concern:

I am writing this email in regards to this Shell location:

4317 LAWRENCEVILLE HIGHWAY
TUCKER, GA 30084-3702
770-939-1818

On Sunday, Jan, 3rd 2010 in the afternoon. I went to the Shell gas station to get air, and pump gas. I used the debit service at the pump.
When I took the pump out of its resting place and put it in my tank, gas was spraying out of the hose. My arms and clothing were soaked with gas; I tried to pump $6 in gas, but realized that more was pouring out of the hose than it was going into my car. When I looked on the ground, it was flooded with gas from previous usage. I immediately alerted the attendant. The manager was behind the counter, and sent his employee to inspect. I asked them both for my money back. Instead, he asked me to move my car and pulled his up into the hazardous area. He pumped gas into his own car, and then came and told me he couldn't give me my money back because the gas on the ground wasn't from my car. I showed him the baby wipes I used to clean up the gas from my arms and clothes, he told me there was nothing he could do and I could come inside to wash up in their bathroom. I told him I would contact Shell corporate, and that if I or anybody else was smoking then they were doomed for a tragic situation.
I am disappointed that he and his manager did nothing to solve this situation and decided to show poor customer service and negligence. I went into the Walmart across the street, and passed by about 30 minutes later and his car was still at the spot, the gas was not cleaned up, and the pump wasn't covered with the out of service sign.
Because of this I will not be a patron at this gas station again.

Thank you for your attention to this matter.

Bianca