Shell Car Wash and Rapid Lube @ 3861 Carmel Valley Center Drive, San Diego, CA, 92130
858-792-9009
Shell has advertising of 20 cents off gas with a car wash. After my car wash and oil change the owner of this service center would not honor the gas discount claiming that I had to fill up on gas first. He would not honor the advertised discount after several polite requests. Please refer to video surveillance which shows the difficulty I had with the owner/manager and his employees. One of the employees that took my money was named Juaquin - he explained that I still qualify for the discount. Upon mentioning this to the owner he brought over a Juaquin, the only Juaquin that worked there according to him, and it was a totally different man. I'm not sure who the Juaquin is that helped me and took my $70 but I am completely ready and able to describe him and he doesn't look anything that the "real Juaquin" as the service center employee and owner proudly stated. Almost all of the help at this service station is Mexican and I'm not sure why they are using the employees real names - makes me wonder about their legal ability to work here.
I warn anyone who lives here or ever considering trying out this service center - DO NOT unless you want to get ripped off and treated like a pest. This owner has no idea what customer service means and he is a blatant thief who advertises one thing and delivers much less. A very ignorant man that I hope no one will have the displeasure of dealing with in the future. I will be escalating to authorities if I don't receive resolution though Shell Corporate first thing Monday morning.