Shell Oil Co.

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Business & Finances

Contact Information
United States

Shell Oil Co. Reviews

July 9, 2008

Gift card trickery

Shell sells gift cards however some shell gas stations do not accept them claiming shell will not repay them for the sale. Shell's corp people refuse to handle any complaints and refuse to refund the $$ spent for the gift card. It's bad enough that shell screws us on the gas, now they have a scheme to screw us on gift card purchases. She should not be allowed to do business in the USA... Their cooperate people are non-concerned with consumers and will even hang up on phone calls when they have no logical response to issues.

November 8, 2006

No common business courtesy to assist a customer!

In 2004 I overpaid my Shell gas credit card by $200. Shell sent me a check for the same amount while I was in Indonesia, working the tsunami disaster... Consequently the check was voided (90 day limited). Note: Shell does not honor, like most businesses, a plus balance on an account. When I returned from Indonesia I returned the check, requesting a new one be issued. To date, almost 2 yrs later, I have not received the money due to me.

I have called Shell credit card services 12 times in this time period and have written three letters to:

1) Shell Credit Cards Services,

2) Customer Service Manager

3) Customer Relations, Shell Headquarters to ask for assistance - to no avail. I have not received a reply, an e-mail nor a phone call.

I think this borders on scandal. This company has earning in the millions/billions and they do not have the common business courtesy to assist a customer.

Regards,
Gisla.