I stopped by at this location during the weekend, Saturday 19th 2011 around noon. I'm disabled and I asked for help with my gas.
I was refused and rudely ignored by the attendant. She "huffed", walked away and refused to listen to me. I asked if I could pay in advance
so I wouldn't have to go inside the store. She told me that I wasn't welcome here and that I should go somewhere else.

Monday at this Shell station is normally 10 cents off per gallon of diesel. I had accumulated more than 200 points on my Giant Card which should give me an extra 20 cents off per gallon. I had a gift card with $7 remaining and used it first expecting to be able to continue my purchase with my credit card. When the pump stopped, I attempted to insert my credit card; nothing happened. I walked into the clerk and tried to explain. He kept telling me to go back out and hang up the nozzle; I left my card with him. He had said the first time, he could give me the credit when I hung it up and came back in. Then he began to argue with me and couldn't do anything. I lost approximately $4.50 in diesel fuel savings tonight because the clerk was ignorant of how to explain the program and/or how to use the equipment at his fingertips. I asked for the owner and he says tomorrow morning. I took a picture of the pump and my receipts.

Two weeks ago when I went to this station, one of the diesel pumps auto-shutoff did not work. I went in to explain it to him. Again I was ignored and he mutters something about the "company". He did nothing to come out and clean up the fuel which had spilled on the ground.

on the 16december around 1210am i stoped to buy two packs of marborol lights through the customer window outside, , , there is a call button, , , i pressed the button for service and could actually see the employee working inside, , , she looked at me then continued to ignore the fact that I was waiting on her service, , , after ringing the button 4 more times she finally came to the front she had made me wait almost 5mins at the window, , , she got there and slamed a bleach bottle on the counter as if I was interuppting her work, , , I asked for two packs of marborol lights and she rang me up for three packs, , , at this time I told her I ONLY ASKED FOR TWO, , , She argued with me and said I asked for 3packs, , , I said no I did not and I told her just give me two packs, , , she yelled at me and said no you didnt, ., ,
I am very much upset and asked for her name she refused to giv this to me, , so just to let you know she was working the overnight shift from midnight untill when ever on the morning of the 16december
I have been a long time customer at this store over 20years and I am very much upset at the way she treated me this evening, , ,
if this is the type employees you want running your store I will not shop there anymore because of her.
please I would like follow up on this to know that this complaint will go through to you my, , , email is [email protected]
thank you for your time
sincerely R.schuchardt
A loyal customer to your store off willclayton rd and 59feeder for the past 25 years now, , ,

I have purchased gas at this location many times. I went in today to purchase a soft drink. I was told I could not purchase just the soft drink, that I had to purchase something else to make the total purchase of $5.oo. For one thing I don't smoke, was not hungry. I just did not need anything else. I gave the cashier my credit card. I did not want any cash back. I just find this stupid. Especially when this is a local gas station, surrounded by the community. I will make it my duty to inform everyone I know about this. I never felt so small in all my life with people standing behind me. I did not see any sign posted any where regarding this policy. And he was receiving a credit card, which he gets paid. This is just plain stupid. So now he and this station has not lost me as a customer but my family including kids that drive. We will not be buying gas at this location any more. And I am telling everyone I know. You can on that. As a Shell station, shell reps should be angry, It may seem that I may be a small pebble in a pond, but If I can prevent even a couple of people from spending there money there I am satisfied. And bring there business to Murphy/Walmart down the street. And, you CAN BUY JUST A DRINK IF YOU WANT TO WITHOUT SPENDING EXTRA MONEY OR HAVING A LIMIT THAT YOU MUST SPEND AT LEAST $5.OO